Lead Sales Supervisor

1 month ago


Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full time
Role Overview

As a Senior Supervisor at Al Tayer Insignia, you will play a pivotal role in ensuring exceptional customer service standards within the department. Your leadership will inspire the sales team to excel and deliver outstanding results on the shop floor.

Key Responsibilities
  • Sales Analysis: Review and interpret sales data to enhance daily sales performance.
  • Customer Resolution: Address customer concerns efficiently, either personally or by collaborating with the store manager.
  • Professional Standards: Establish and uphold grooming, presentation, and conduct standards within the team.
  • Team Motivation: Encourage team members to reach collective objectives and recognize both team and individual achievements.
  • Induction and Training: Facilitate the onboarding process for new team members and ensure comprehensive training for all staff in collaboration with the store manager and training department.
  • Stock Management: Monitor inventory levels and communicate any stock shortages or losses to the Store Manager for corrective action.
  • Merchandising: Ensure the department is visually appealing and commercially merchandised according to brand guidelines.
  • Housekeeping Standards: Maintain cleanliness and organization in sales areas, fitting rooms, and stock spaces.
  • Policy Compliance: Adhere to all company policies and procedures, including those related to refunds, exchanges, security, and health and safety.

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