Front Office Leader
6 days ago
Palazzo Versace Dubai seeks a highly skilled Front Office Leader to join our team. As a key member of our operations staff, you will be responsible for ensuring the smooth day-to-day functioning of our front office department.
Key Responsibilities- Manage and supervise a team of Front Office colleagues, providing guidance and support to ensure excellent service delivery.
- Conduct daily shift briefings and monthly communication meetings to ensure all team members are aware of hotel events, VIP guests, and operational procedures.
- Prepare weekly rosters and monthly attendance sheets for the Front Office team, ensuring accurate recording of working hours and leave entitlements.
- Control lieu days and public holidays accumulation, ensuring fairness and equity among team members.
- Assist with probationary and yearly appraisals, providing feedback and coaching to help team members improve their performance.
- Arrange and conduct bi-weekly feedback sessions, encouraging open communication and team engagement.
- Monitor and control overbooking situations, handling guest check-outs as needed to minimize disruption to the hotel's operations.
- Perform additional duties as requested by Senior Management, demonstrating flexibility and a willingness to adapt to changing circumstances.
- Bachelor or Master Degree in Hospitality or related field.
- Minimum three years' experience in Front Office leadership roles in 5-star hotels with 200+ rooms.
- Health & Safety certification and Task Trainer/Group Trainer qualifications.
- Excellent team leading and Guest Relation Management skills, with the ability to work in a multi-cultural environment.
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Team Leader Front Office
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Team Leader Front Office
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Front Office Team Leader
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Front Office Team Leader
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