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Global Customer Experience Manager
1 week ago
Job Description
- Customer Experience Optimization: Analyze customer pain points and collaborate with departments to implement process improvements that enhance the overall customer experience.
- Content Management: Develop, maintain, and update Support Center articles to ensure they're clear, accurate, and provide comprehensive solutions to customer inquiries.
- Fiat Transaction Oversight: Oversee the processing of fiat transactions, addressing complex edge cases, and managing disputes to ensure smooth and timely resolution.
- Performance Monitoring and Optimization: Continuously monitor conversion funnels and other KPIs to identify opportunities for optimization and recommend actionable improvements.
