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Customer Service Representative

2 months ago

Sharjah, Sharjah, United Arab Emirates GMG Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Counter Server Associate at GMG. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.

Key Responsibilities
  • Greeting and Welcoming Customers

Our ideal candidate will be able to greet customers warmly and make them feel welcome as they arrive at our establishment.

Directing Customers to Their Seats and the Restroom

The successful candidate will be able to direct customers to their seats and the restroom, answering any questions they may have about the menu and making note of any special requests.

Serving Food to Diners

As a Counter Server Associate, you will be responsible for serving food to diners from the counter or taking their orders if they are seated.

Communicating Orders to the Kitchen Staff

You will be responsible for communicating food and drink orders to the kitchen staff in a clear and timely manner.

Assembling and Packaging Takeaway Orders

The successful candidate will be able to assemble and package takeaway orders efficiently and accurately.

Maintaining Cleanliness Standards

You will be responsible for maintaining cleanliness standards by keeping the counters, tableware, and utensils clean and tidy.

Replenishing Food Supplies

The ideal candidate will be able to replenish food supplies when required to ensure that our customers have a wide range of options available to them.

Requirements
  • Excellent Communication Skills

You will be able to communicate effectively with customers, colleagues, and kitchen staff to ensure a seamless dining experience.

Attention to Detail

The successful candidate will be able to maintain attention to detail when taking orders, serving food, and maintaining cleanliness standards.

Ability to Work in a Fast-Paced Environment

You will be able to work in a fast-paced environment and maintain a positive attitude under pressure.