Customer Service Representative
6 days ago
", "p": "At Spark LLC, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.
", "ul": [{"li": "Respond to customer inquiries and resolve issues in a timely and professional manner
"}, {"li": "Provide accurate and complete information to customers, using the right methods and tools
"}, {"li": "Meet personal and customer service team sales targets and chat/email handling quotas
"}, {"li": "Handle customer complaints and provide appropriate solutions and alternatives within the time limits
"}, {"li": "Keep records of customer interactions and process customer accounts
"}, {"li": "Follow communication procedures, guidelines, and policies
"}, {"li": "Take the extra mile to engage customers and provide a positive experience
"}], "h3": "Requirements
", "ul": [{"li": "Must fit in with team culture and have sound knowledge of LEGO, pop culture, and movies
"}, {"li": "Must be personable to customers and understand what they are talking about
"}, {"li": "Proven customer support experience or experience as a Client Service Representative
"}, {"li": "Track record of over-achieving quota
"}, {"li": "Strong chat/email handling skills
"}, {"li": "Familiarity with CRM systems and practices
"}, {"li": "Customer orientation and ability to adapt/respond to different types of characters
"}, {"li": "Excellent communication and presentation skills
"}, {"li": "Ability to multi-task, prioritize, and manage time effectively
"}], "h3": "Benefits
", "ul": [{"li": "Day 1 HMO coverage
"}, {"li": "Standard government and Emapta benefits
"}, {"li": "Prime Office Locations
"}, {"li": "20 days annual leave
"}, {"li": "Career growth opportunities
"}, {"li": "Diverse and supportive work environment
"}, {"li": "Fun employee engagement activities
"}]
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