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Technical Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates ProgressSoft Full time
Job Title: Support & Implementation Engineer

We are seeking a highly skilled Support & Implementation Engineer to provide exceptional technical support and implementation services for our clients. As a key member of our team, you will be responsible for delivering high-quality solutions and ensuring seamless customer experiences.

Key Responsibilities:
  1. Design and implement enterprise solutions to meet customer needs.
  2. Provide remote and onsite technical support to troubleshoot and resolve customer-reported issues.
  3. Collaborate with cross-functional teams to ensure effective communication and issue resolution.
  4. Develop and maintain accurate technical documentation to support customer needs.
  5. Conduct regular maintenance visits to ensure optimal system performance.
Requirements:
  1. Bachelor's degree in Information Technology, Engineering, or a related field.
  2. At least 2 years of experience in a similar role.
  3. Excellent communication and problem-solving skills.
  4. Proficiency in database engines (Oracle, MS-SQL, PostgreSQL), operating systems (Linux, MS Windows), and cloud infrastructure orchestration tools (Kubernetes, HashiCorp Nomad).
  5. Experience with application servers (Apache Tomcat, Oracle WebLogic, IBM WebSphere) and DevOps techniques (CI/CD, Helm, Ansible).
  6. Knowledge of directory services (AD, LDAP) and excellent personal skills.
  7. Customer-oriented mentality, details-oriented, and a team player.
  8. Initiative, self-management, time management, and result-oriented.
Preferred Qualifications:
  1. Experience in large enterprise environments with a focus on payments and remittance solutions.
  2. Knowledge of cloud computing, virtualization technologies, storage, and network infrastructure.
  3. Implementation experience of high availability and disaster recovery, backup and recovery strategies.
  4. Knowledge of PKI infrastructure and certificate authorities.
  5. Knowledge of database engines (MySQL, NoSQL databases), server and client operating systems (Linux distros, MS Windows), and object storage management.
  6. Knowledge of security authentication and authorization solutions (HashiCorp Vault, Keycloak) and cloud-based solution infrastructure (AWS, Azure, Google Cloud, OCI, IBM).