Executive Assistant to General Manager
7 days ago
The Executive Assistant to the General Manager provides high-level administrative support to the General Manager and the management team. This role requires a strong ability to multitask, prioritize tasks, and maintain confidentiality.
Key Responsibilities
• Screen calls and manage calendars for the General Manager and management team
• Make travel, meeting, and event arrangements
• Type correspondence and ensure accuracy of grammar, composition, and format
• Handle incoming and outgoing calls according to hotel standards
• Clear IN/OUT trays and mailbox for the General Manager and distribute to concerned
• Ensure proper requisitioning and control of office supplies
• Follow up on delivery of materials and documents
• Ensure all correspondence, faxes, messages, and emails are responded to in a timely manner
• Translate documents from Turkish to English and English to Turkish when required
• Prepare reports when required
• Maintain document signature processes
• Handle and follow up on assignments as assigned by superiors
• Handle appointments concerning the management team
• Assist in resolving any administrative problems
• Assume duties assigned by the General Manager, Hotel Manager, and Executive Committee members
• Ensure all arrangements are made prior to meetings
• Coordinate with colleagues and representatives of other departments to ensure an efficient flow of communication
• Take minutes during meetings as required and distribute to all attendees
• Ensure personal awareness of activities and services within the hotel to promote the property and be responsive to guest inquiries
• Adhere to set procedures for attendance and timekeeping
• Ensure timely reporting of malfunctions and follow up with maintenance of appropriate office equipment
• Demonstrate ability to work well with all levels of management and staff, as well as guests, and reflect Raffles Hotel philosophy by providing a high quality of service
• Greet guests and colleagues with a smile at all times and provide general support to visitors
• Maintain personal appearance and grooming as per hotel standards
• Assist with administrative duties not defined in this job description as assigned by supervisors or managers
Requirements
• Strong administrative skills and ability to multitask
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information
• Strong organizational and time management skills
• Ability to work well under pressure and meet deadlines
• Strong knowledge of office software and systems
• Ability to translate documents from Turkish to English and English to Turkish when required
• Ability to prepare reports and maintain document signature processes
• Ability to handle and follow up on assignments as assigned by superiors
• Ability to work well with all levels of management and staff, as well as guests
• Ability to maintain personal appearance and grooming as per hotel standards
What We Offer
• Competitive salary and benefits package
• Opportunity to work in a dynamic and fast-paced environment
• Professional development and growth opportunities
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
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