Patient Relations Coordinator

3 weeks ago


Dubai, Dubai, United Arab Emirates American Hospital Dubai mea Full time
Job Summary

We are seeking a highly skilled and organized Patient Relations Executive to join our team at American Hospital Dubai mea. The successful candidate will be responsible for providing exceptional patient care and support, ensuring a smooth and efficient registration process, and maintaining confidentiality at all times.

Key Responsibilities
  • Support Patient Care: Assist in the provision of safe and patient-focused quality care, ensuring that patients receive the best possible experience.
  • Registration and Scheduling: Coordinate the registration process, pre-admission, and admission processes to meet internal and external customer needs and expectations.
  • Communication and Coordination: Provide information to prospective customers and hospital staff, answer inquiries, and maintain proper telephone etiquette.
  • Compliance and Safety: Ensure a safe working environment by adhering to hospital policies and procedures regarding safety, infection, and security.
  • Data Entry and Management: Enter registration data into the Hospital Information System (HIS) accurately and obtain patient signatures on verified printed registration forms.
Requirements
  • Ability to Prioritize Tasks: Demonstrate the ability to prioritize tasks effectively, ensuring the smooth functioning of the area.
  • Communication Skills: Possess excellent communication skills, with the ability to provide clear and concise information to patients and hospital staff.
  • Confidentiality and Discretion: Maintain confidentiality and discretion at all times, handling sensitive patient information with care.


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