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IT Support Specialist

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Asterix Communications Full time
Job Overview

About the Role

Asterix Communications is seeking a highly skilled IT Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our customers and internal stakeholders.


Key Responsibilities

Technical Expertise

Proficiency in troubleshooting and resolving:

  1. Hardware issues
  2. Software issues
  3. Network issues for end-users

Communication Skills

The ability to communicate technical information effectively to non-technical users, ensuring seamless collaboration and issue resolution.


Requirements

Experience

4 years of experience in IT support roles, demonstrating a solid understanding of IT infrastructure and systems, with a proven track record of delivering exceptional customer service.

Certifications

Relevant certifications such as:

  1. CompTIA A+
  2. Microsoft Certified IT Professional (MCITP)
  3. Cisco Certified Network Associate (CCNA)

Technical Skills

Ability to diagnose and resolve technical issues independently and efficiently, prioritizing effectively to meet business objectives.

Collaboration

Experience working collaboratively with cross-functional teams to implement IT solutions and improve system performance, driving business growth and innovation.