Customer Service Representative

4 weeks ago


Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time
Customer Advisor Role

We are seeking a highly motivated and customer-centric individual to fill the position of Customer Advisor. As a Customer Advisor, you will be the primary point of contact for our customers, providing them with excellent service and support. This role requires exceptional communication skills, problem-solving abilities, and a passion for helping others.

Key Responsibilities:

  • Provide timely and professional responses to customer inquiries.
  • Build and maintain strong relationships with customers, ensuring their needs are met and their expectations are exceeded.
  • Identify opportunities to upsell or cross-sell products and services to customers, maximizing revenue potential.
  • Collaborate with internal teams to resolve customer issues and escalate complex cases as necessary.
  • Conduct customer satisfaction surveys and gather feedback to continuously improve the customer experience.
  • Stay up-to-date on product knowledge and industry trends to confidently provide accurate information and advice to customers.
  • Assist with the onboarding of new customers, ensuring a smooth transition and successful implementation of our products and services.

Requirements:

  • Previous experience in a customer service role, preferably in a call center or similar environment.
  • Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Strong problem-solving skills and the ability to think on your feet to resolve customer issues.
  • Exceptional interpersonal skills, with the ability to build rapport and establish trust with customers.
  • Proficient in using CRM systems and other customer service tools.
  • Proactive and customer-focused approach, with a genuine desire to help others.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Desired Candidate Profile:

  • Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing.
  • Customer Service Orientation: A strong focus on meeting customer needs and ensuring satisfaction.
  • Problem-Solving Skills: Quickly identifying issues and providing effective solutions or alternatives.
  • Empathy: Understanding and addressing customer emotions and concerns with sensitivity.
  • Product Knowledge: In-depth knowledge of the products or services offered to assist customers accurately.
  • Listening Skills: Active listening to understand customer inquiries and feedback.
  • Adaptability: Flexibility to handle different customer personalities and changing situations.
  • Technical Proficiency: Familiarity with customer management software and other relevant tools.
  • Time Management: Efficiently handling multiple customer interactions while maintaining quality service.
  • Team Collaboration: Working well with colleagues to share insights and improve overall customer experience.


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