Customer Service Representative

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Rayhaan Hotels & Resorts Full time
Job Summary

We are seeking a skilled Telephone Operator to join our team at Rayhaan Hotels & Resorts. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling incoming calls, and ensuring a smooth and efficient experience for all callers.

Key Responsibilities
  • Answering Calls: Respond to each guest call in a professional and friendly manner, maintaining effective communication with all related departments to ensure smooth service delivery.
  • Guest Communication: Handle every query in a polite and courteous manner, exceeding guest expectations and ensuring they are greeted by name upon calling as per the Rotana Standard.
  • Knowledge and Awareness: Maintain an up-to-date knowledge of the hotel and local services, as well as an awareness of guest profiles through the Opera guest profile system.
  • Switchboard Operations: Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
  • Message Taking: Take messages for guests and management as per the required standard.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You should also be familiar with hotel operations and have a strong understanding of customer service principles.



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