Application Support Specialist

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Halian uae Full time
Job Title: Application Support Engineer Hybrid

We are seeking a skilled Application Support Engineer to join our team at Halian UAE. As an Application Support Engineer, you will play a crucial role in ensuring the efficiency and effectiveness of our software applications.

Key Responsibilities:
  • Provide software application support under the supervision of your Technical Team Lead.
  • Perform analyses on software application functionality and suggest improvements.
  • Ensure effective front-end and back-end functionality of applications.
  • Consult with the software development team, internal users, and clients to improve application performance.
  • Follow proper Release Management processes across environments to ensure continued and synchronized functionality.
  • Establish the root causes of application errors and escalate serious concerns to your TL.
  • Keep a record of configuration changes and schedule application updates.
  • Provide front-end support to clients and colleagues in other departments.
Requirements:
  • A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar working experience.
  • Demonstrable experience as an Application Support Engineer in a related field.
  • Good knowledge using T-SQL and Database management.
  • Coding languages would be advantages, e.g., C#, JavaScript, Angular, VB.Net.
  • Ability to document configuration changes and monitor performance.
  • Exceptional ability to provide front-end support to internal departments and web-based clients.
  • Proficiency in determining the causes of application errors and repairing them.
  • Ability to keep up with innovation in application design.
  • Exceptional communication skills.
Autonomy:
  • Works under general direction.
  • Uses discretion in identifying and responding to complex issues and assignments.
  • Receives specific direction, accepts guidance, and has work reviewed at agreed milestones. Determines when issues should be escalated to a higher level.


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