IT Support Specialist

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Higher Colleges of Technology Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Higher Colleges of Technology. As an IT Support Specialist, you will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and escalating complex problems to the appropriate IT section.

Key Responsibilities
  • Liaise with IT Teams: Collaborate with the Specialist - ITHelpdesk team to understand end-users' requests and needs.
  • Consult with End-Users: Consult with end-users to determine hardware, software, or system issues.
  • Diagnose and Resolve Issues: Diagnose and resolve end-users' workstation and/or mobile device hardware and software issues in a timely, effective, and efficient manner.
  • Support Software Installation: Support users in Central Services with the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed.
  • Troubleshooting: Support users with troubleshooting in a timely, effective, and efficient manner.
  • Escalate Issues: Escalate issues to the appropriate IT section as and when needed.
  • Manage AV Systems: Manage AV systems in Central Services in a timely and accurate manner.
  • Liaise with Campus IT Teams: Liaise with campus IT teams as and when needed for the resolution of issues, including but not limited to, issues related to videoconferencing and other resources hosted centrally.
  • Enhance IT Services: Identify recurrent IT issues and support in the enhancement of IT services.


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