Housekeeping Order Coordinator
6 days ago
Job Summary: We are seeking a highly organized and detail-oriented Housekeeping Order Taker to join our team at Rotana Hotels & Resorts.
Key Responsibilities:
- Key Custodian: Safeguard, record, and collect all keys and papers held within the Housekeeping Office.
- Activity Report Management: Ensure the sorting of all daily activity reports in the Housekeeping Office.
- Communication: Answer phone calls promptly, adhering to proper telephone etiquette as trained and per the standards.
- Call Management: Record all incoming calls, ensure all messages are disseminated, and followed up accordingly.
- Lost and Found Management: Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming, and clearing.
- File Maintenance: Update and maintain all housekeeping files.
- Operational Support: Update and print out the Opera system for the room discrepancy report by morning and afternoon, ensuring to submit a copy to Accounts and Front Office.
- Guest Services: Arrange babysitting for guests and prepare attendance sheets for the monthly payroll.
- Office Maintenance: Keep and maintain the cleanliness and tidiness of the Housekeeping Office.
- Record Keeping: Clear all outdated reports on a monthly basis based on the hotel standard for record keeping.
Requirements:
- Education and Qualifications: Diploma or vocational training within the hospitality industry and previous experience within a similar role.
- Communication Skills: Good command of written and verbal English communication skills, along with good interpersonal abilities.
- Computer Literacy: Computer literacy and previous experience with Opera are an advantage.
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