Senior Quality Analyst
5 days ago
We expect our Quality Senior Specialist – Customer Service Contact Center to:
- Conduct quality assurance processes, reviews, and assessments for contact center customer service representative interactions.
- Mentor and coach agents to improve performance.
- Participate in calibration sessions to maintain consistency in internal evaluation.
- Escalate issues related to QA standards and company policies.
- Support department leads to identify skill gaps and recommend training programs.
- Analyze customer service/contact center interactions metrics and their impact on KPIs and customer experience.
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Quality Analyst
2 days ago
Dubai, Dubai, United Arab Emirates Elevon Core Full timeTraining & QualityLocation: Dubai, United Arab EmiratesJob Title: Quality Analyst Contact Center (Bilingual English/Arabic)Job Description:As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate customers' experiences as they interact with customer service advisors through...
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Senior Business Analyst
18 hours ago
Dubai, Dubai, United Arab Emirates Adecco Careers Full timeWe are looking for a Senior Business Analyst to join our Adecco Careers team. The successful candidate will have a minimum of 4 years of relevant professional experience in finance function or in top Consulting/ Audit firms.The Senior Business Analyst will be responsible for providing support to planning, budgeting, and forecasting, as well as monthly...
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Senior Analyst for Middle East Markets
7 days ago
Dubai, Dubai, United Arab Emirates Bloomberg Full timeWe are looking for a skilled analyst to join our team and contribute to the development of high-quality research on the Middle East Consumer and TMT markets. As a Senior Analyst, you will be responsible for:Conducting in-depth analysis of companies and trends within the regionCreating comprehensive research reports and data dashboardsCollaborating with our...
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Senior Business Analyst
2 days ago
Dubai, Dubai, United Arab Emirates BlackStone eIT Full timeBlackStone eIT is a leading computer software company in the industry, specializing in developing cutting-edge software solutions for businesses. We are currently seeking a highly skilled and motivated Senior Business Analyst to join our team. As a Senior Business Analyst, you will play a critical role in bridging the gap between IT and business needs,...
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Senior Analyst
2 days ago
Dubai, Dubai, United Arab Emirates Snaphunt Pte Ltd Full timeAs a Senior Analyst at Snaphunt Pte Ltd, you will play a key role in helping our clients achieve their business objectives through effective data analysis and interpretation.About the RoleThis is an exciting opportunity to work with a variety of clients across different industries, each with unique challenges and opportunities. As a Senior Analyst, you will...
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Quality Assurance Analyst
5 days ago
Dubai, Dubai, United Arab Emirates Bmw Dubai Full timeTalent Acquisition Executive at Albatha GroupJob Overview:As a Quality Assurance Analyst within the CRM & Contact Centre Department, you will ensure exceptional customer experience through effective quality control and assurance measures. Your role will involve overseeing and enhancing processes within the CRM and Contact Centre functions to uphold service...
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Quality Assurance Analyst
16 hours ago
Dubai, Dubai, United Arab Emirates Bmw Dubai Full timeTalent Acquisition Executive at Albatha Group Job Overview: As a Quality Assurance Analyst within the CRM & Contact Centre Department, you will ensure exceptional customer experience through effective quality control and assurance measures. Your role will involve overseeing and enhancing processes within the CRM and Contact Centre functions to uphold...
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Senior Data Analyst
16 hours ago
Dubai, Dubai, United Arab Emirates Tabby Full timeSenior Data Analyst Department: CX AnalyticsEmployment Type: Full TimeLocation: RemoteReporting To: Fedor SuslyaevDescription As a Senior Data Analyst in the Customer Experience (CX) Quality Assurance (QA) domain, you will play a critical role in driving data-driven decision-making to enhance the quality of customer support operations. You will...
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Financial Services Quality Analyst
5 days ago
Dubai, Dubai, United Arab Emirates Dautom Full timeWe are looking for a skilled Financial Services Quality Analyst to join our team at Dautom.In this role, you will be responsible for ensuring the system design is perfectly aligned with the needs of the users through functional testing manual and automation. You will have strong self-management and flexibility skills and be a skilled individual contributor.A...
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Senior Portfolio Analyst
18 hours ago
Dubai, Dubai, United Arab Emirates Dubai Holding Full timeSenior Portfolio AnalystWe are seeking a highly skilled and experienced individual to join our team as a Senior Portfolio Analyst. As a key member of our team, you will be responsible for analyzing and optimizing our portfolio of retail destinations and residential communities to drive business growth and profitability.Responsibilities Analyze market trends...
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Senior Tax Analyst
2 days ago
Dubai, Dubai, United Arab Emirates Robert Walters Full timeRole DescriptionAs a Senior Tax Analyst at Robert Walters, you will be responsible for assisting in the preparation and review of tax returns, conducting research on tax issues, and implementing tax planning strategies. This role requires strong analytical skills and attention to detail.Key Responsibilities:Assist in the preparation and review of tax...
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Senior Business Analyst
5 days ago
Dubai, Dubai, United Arab Emirates LanceSoft UAE Full timeSenior Business Analyst - Arabic SpeakerTitle: Senior Business AnalystDuration: PermanentLocation: DubaiResponsibilities:Bachelor's Degree in Computer Science (or equivalent).Typically requires a minimum of 5 years relevant experience.2+ years of experience with participating in an Agile development methodology Scrum environment required.Experience working...
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Dubai, Dubai, United Arab Emirates Randstad Middle East Full timeKey ResponsibilitiesThe successful candidate will be responsible for providing financial modelling for large scale infrastructure development bids.This will involve working closely with the Senior Divisional Manager and other stakeholders to deliver high-quality financial models.The Financial Analyst will also be responsible for analysing complex financial...
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Senior Management Analyst
2 days ago
Dubai, Dubai, United Arab Emirates Hatch Full timeWe are looking for a talented Senior Analyst to join our Advisory team in Abu Dhabi. As a Senior Analyst, you will play a key role in delivering strategic advice to our clients, driving business growth and improving operational efficiency.About UsHatch is a leading consultancy that offers a wide range of Advisory services to help businesses succeed. Our team...
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Senior Business Analyst
5 days ago
Dubai, Dubai, United Arab Emirates RAKBANK Full timeKey ResponsibilitiesThe Senior Business Analyst will oversee Banking Response Forms (BRFs) data creation, optimization, and submission in coordination with Finance.This role also involves maintaining records, optimizing workflows, and suggesting efficiency improvements.
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Senior Financial Analyst
2 days ago
Dubai, Dubai, United Arab Emirates Amazon Full time**Company Overview:**Amazon is a global leader in e-commerce, offering a wide range of products and services to customers worldwide.We are seeking an experienced Senior Financial Analyst to join our team, responsible for leading annual financial statement preparation and audits across the region.The ideal candidate will have 5+ years of finance or related...
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Senior Business Intelligence Analyst
5 days ago
Dubai, Dubai, United Arab Emirates LanceSoft UAE Full timeAbout the RoleWe are seeking a Senior Business Intelligence Analyst to join our team at LanceSoft UAE.The successful candidate will have 3-6 years of experience in a Business Analysis role, with a strong focus on data analysis and business intelligence.You will be responsible for:Analyzing business requirements and developing user stories.Working with agile...
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Senior Business Analyst
19 hours ago
Dubai, Dubai, United Arab Emirates VAM Systems Full timeWe are currently looking for a Senior Business Analyst for our UAE operations with the following terms & conditions.Experience:1. 7 to 10 years of total experience in the financial services/banking industry entailing responsibilities pertaining to the specific area of discipline.2. Should have UAT test experience.3. Previous experience in Business Analysis...
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Senior Business Analyst
6 days ago
Dubai, Dubai, United Arab Emirates VAM Systems Full timeWe are currently looking Senior Business Analyst for our UAE operations with the following terms & conditions.Experience: 710 years of total experience in financial services/banking industry entailing responsibilities pertaining to the specific area of discipline. Should have UAT test experience. Previous experience in Business Analysis and digital/...
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Senior Analyst
4 weeks ago
Dubai, Dubai, United Arab Emirates Mashreq Full timeJob Purpose:The Senior Retail Credit Analyst is responsible for credit assessment and decision-making process for retail credit applications. This role involves ensuring adherence to credit policies, mitigating risk, and providing guidance to junior assessors, while maintaining efficiency and delivering exceptional customer service. That position is...