Senior Quality Analyst

5 days ago


Dubai, Dubai, United Arab Emirates MedNet Global Healthcare Solutions LLC Full time
Our Expectations

We expect our Quality Senior Specialist – Customer Service Contact Center to:

  • Conduct quality assurance processes, reviews, and assessments for contact center customer service representative interactions.
  • Mentor and coach agents to improve performance.
  • Participate in calibration sessions to maintain consistency in internal evaluation.
  • Escalate issues related to QA standards and company policies.
  • Support department leads to identify skill gaps and recommend training programs.
  • Analyze customer service/contact center interactions metrics and their impact on KPIs and customer experience.

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