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Help Desk Specialist

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Parker Consult Full time
About the Role

We are seeking a highly skilled IT Help Desk Support Officer to join our team at Parker Consult in Abu Dhabi. As an Arabic speaking professional, you will be responsible for providing technical assistance to users, troubleshooting software and hardware issues, and collaborating with our IT Manager to ensure seamless operations.

Key Responsibilities
  • Provide exceptional customer service through phone, email, or in-person support
  • Troubleshoot and resolve technical issues related to computer systems, software applications, and network devices
  • Collaborate with the IT Manager to implement new technologies and improve existing systems
  • Maintain accurate records of incidents and resolutions using our helpdesk ticketing system
  • Participate in team meetings to share knowledge and best practices
Requirements
  • Bachelor's Degree in Information Technology, Computer Science, or equivalent
  • Minimum 2 years of experience in a similar role
  • Valid UAE driving license for travel to client sites
  • Excellent technical and interpersonal skills