Help Desk
1 week ago
Key Responsibilities:
1. Technical Support & Troubleshooting
Handle remote troubleshooting using diagnostic tools and user input.
Identify solutions based on issue details and guide users through the resolution process.
Escalate unresolved problems to higher-level support teams.
Provide accurate information on IT systems, software, and services.
2. IT Ticketing & Issue Management
Log and manage service requests through the internal ticketing system.
Prioritize and assign tickets to appropriate teams, ensuring timely resolution.
Monitor progress on open issues and keep users updated on status.
Escalate high-priority or complex issues when necessary.
3. Customer Service & Communication
Act as the first point of contact for all internal IT-related queries.
Communicate clearly with users regarding issue status and expected resolution times.
Deliver exceptional customer service to ensure user satisfaction.
Document issues, actions taken, and resolutions accurately.
Contribute to a knowledge base of common problems and solutions.
4. Administrative Support & Process Improvement
Provide administrative support to the IT Manager as needed.
Follow up on tasks and maintain accurate user records.
Suggest improvements to support procedures and systems.
Relay user feedback to relevant teams.
Help maintain department standards and contribute to the achievement of IT and company goals.
Why Join Us?
You'll be part of a collaborative IT environment where your problem-solving skills and technical knowledge will make a real impact. If you're passionate about tech, love helping others, and want to grow your career in IT.
About Us
Ali & Sons Holding LLC is a pioneering force that has been instrumental in shaping the direction and development of the UAE's economy through its diverse, dynamic, and high-end offerings.
Since its establishment, Ali & Sons has remained determined to deliver innovative solutions, modern and original products, and services with technologically advanced resources that enable sustainable and positive outcomes.
The multi-faceted conglomerate holds a solid presence across a vast scope of sectors which include Automotive, Oil & Gas, Contracting, Commercial, Marine Engineering, Retail, Property Management, Tourism, Manufacturing, and Healthcare.
The group is aligned with some of the globe's most prestigious and sought-after brands such as Porsche, Audi, Volkswagen, and Skoda. In parallel, the company has founded several of its own highly successful brands including Amwaj Jewellery, Ali & Sons Real Estate, and Eurostar Rent-A-Car.
About the Team
The team at Ali & Sons is dedicated to fostering innovation and excellence in all areas of our operations. We value collaboration and are committed to providing the best support to our internal users.
#J-18808-Ljbffr
-
Help Desk Associate
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Client of Talentmate Full timeJob OverviewWe are seeking a highly skilled Help Desk Associate to join our team. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Accountabilities:Provide timely and effective solutions to customer queries.Manage customer complaints and resolve issues...
-
Help desk service
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates recruitment e selection Full timeTitle help desk service sonsdaughters of uae emirati women minimum 4 years higher diploma 2 3 years in oil and gas industry is an advantage
-
Help Desk Technician
11 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Accountability Authority Full timeHelp Desk Technician Job SummaryWe are seeking a customer-focused Help Desk Technician to join our team at the Abu Dhabi Accountability Authority.The successful candidate will be responsible for providing first-line technical support to our stakeholders, resolving technical issues quickly and efficiently.Key Responsibilities:Issue Resolution: Respond to and...
-
Help Desk
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Full timeWe're looking for an IT Support Officer who is proactive, tech-savvy, and passionate about delivering top-notch service to internal users. If you're ready to troubleshoot, streamline, and support, this role is for youKey Responsibilities:1. Technical Support & TroubleshootingHandle remote troubleshooting using diagnostic tools and user input.Identify...
-
Help Desk
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Full timeWe're looking for an IT Support Officer who is proactive, tech-savvy, and passionate about delivering top-notch service to internal users. If you're ready to troubleshoot, streamline, and support, this role is for youKey Responsibilities:Technical Support & TroubleshootingHandle remote troubleshooting using diagnostic tools and user input.Identify solutions...
-
Help Desk Technician
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates TalentSource International Full timeAbout the Role:TalentSource International: A Leading IT Services ProviderWe are looking for a skilled Help Desk Technician to join our team at TalentSource International. In this role, you will be responsible for resolving technical issues related to computer hardware, software, and networks, as well as providing training to end users.Key responsibilities...
-
Help Desk Professional
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full timeAbout the RoleThis Help Desk Professional position is ideal for individuals who enjoy providing exceptional customer service and resolving technical issues efficiently.In this role, you will work closely with the sales team to identify and address customer needs, providing timely and effective solutions.You will be responsible for:Resolving customer...
-
IT Help Desk Professional
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dautom Full timeJob RequirementsDautom is looking for an IT Help Desk Professional to provide top-notch technical support to our clients. As a key member of our team, you will be responsible for troubleshooting and resolving technical issues related to desktop operating systems and productivity software.Identify and troubleshoot technical issues with desktop operating...
-
Help Desk Professional
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates GamaLearn Full timeOverviewGamaLearn is dedicated to creating personalized learning experiences that cater to diverse needs. As a key member of our team, you will play a vital role in shaping the future of education.Key ResponsibilitiesAs a Customer Support Representative, your primary focus will be on:Customer Service: Deliver exceptional customer service experiences,...
-
IT Help Desk- Arabic Speaking
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Parker Consult Full timeSALARY:AED 8000A well-known company is looking to hire an Arabic speaking IT Help Desk Support Officer for their Abu Dhabi Operation. Candidate should have a minimum of two years of experience with a valid UAE Driving license.TITLE:IT Help DeskSUMMARY OF FUNCTIONS:Responsible for the monitoring, troubleshooting, repair, installation, and upgrade of Servers,...
-
IT Help Desk- Arabic Speaking
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Parker Consult Full timeSALARY: AED 8000A well-known company is looking to hire an Arabic speaking IT Help Desk Support Officer for their Abu Dhabi Operation. Candidate should have a minimum of two years of experience with a valid UAE Driving license.TITLE: IT Help DeskSUMMARY OF FUNCTIONS:Responsible for the monitoring, troubleshooting, repair, installation, and upgrade of...
-
IT Help Desk- Arabic Speaking
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Parker Consult Full timeSALARY: AED 8000A well-known company is looking to hire an Arabic speaking IT Help Desk Support Officer for their Abu Dhabi Operation. Candidate should have a minimum of two years of experience with a valid UAE Driving license.TITLE: IT Help DeskSUMMARY OF FUNCTIONS:Responsible for the monitoring, troubleshooting, repair, installation, and upgrade of...
-
IT Help Desk Support Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Parker Consult Full timeCompany Overview:Parker Consult is a renowned management consultancy with a strong presence in the Middle East. We provide world-class services, including executive search and selection, consultancy, and training from our centrally located office in Dubai, UAE.Job Description:We are seeking an Arabic speaking IT Help Desk Support Officer for our Abu Dhabi...
-
Help Desk
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Co Full timeWe're looking for an IT Support Officer who's proactive, tech-savvy, and passionate about delivering top-notch service to internal users. If you're ready to troubleshoot, streamline, and support, this role is for youKey Responsibilities:Technical Support & TroubleshootingHandle remote troubleshooting using diagnostic tools and user input.Identify solutions...
-
Senior Director, Business Development
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique...
-
IT Help Desk Engineer- Arabic Speakers
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates LanceSoft UAE Full timeDirect message the job poster from LanceSoft UAE Executive EMEA recruitment & delivery| @lancesoftuae | Technical recruitment| IT Recruitment| Delivery| Naukri certified| LinkedIn Certified We have a new opportunity for DESKTOP SUPPORT ENGINEER with our client. Interested candidates send me your CV to Job Title: DESKTOP SUPPORT ENGINEER Duration: 12+...
-
IT Help Desk Engineer- Arabic Speakers
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates LanceSoft UAE Full timeDirect message the job poster from LanceSoft UAEExecutive EMEA recruitment & delivery| @lancesoftuae | Technical recruitment| IT Recruitment| Delivery| Naukri certified| LinkedIn CertifiedWe have a new opportunity for DESKTOP SUPPORT ENGINEER with our client. Interested candidates send me your CV to ashwitha.sharukhan@lancesoft.comJob Title: DESKTOP SUPPORT...
-
Help Desk Technician
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Elite Co. Full timeResponsibilitiesProvide technical support to end-users and internal teamsSolve complex technical problems efficientlyEnsure smooth IT operations across multiple locations
-
Help Desk Representative
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Job Resources Full timeJob OverviewWe are currently seeking a highly skilled and experienced Customer Service Agent to join our team at Job Resources.The ideal candidate should possess strong communication skills, both written and verbal, with the ability to effectively interact with customers in a professional manner.About the RoleThis is an entry-level position that requires...
-
IT Help Desk Professional
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full timeWe are committed to delivering exceptional IT support services at Star Services LLC, and as a Global IT Service Representative, you will be an integral part of this mission. Your primary responsibility will be to provide technical assistance to end users in Abu Dhabi, leveraging your expertise in hardware, software, and network systems.Objectives:Deliver...