Help Desk Professional

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full time
About the Role

This Help Desk Professional position is ideal for individuals who enjoy providing exceptional customer service and resolving technical issues efficiently.

In this role, you will work closely with the sales team to identify and address customer needs, providing timely and effective solutions.

You will be responsible for:

  • Resolving customer complaints and queries through effective communication and problem-solving skills.
  • Maintaining accurate records of customer interactions and requests.
  • Identifying opportunities for process improvements to enhance customer satisfaction.
Requirements

To excel in this position, you should have:

  • Good understanding of business processes and service offerings.
  • Strong ability to recognize and manage interpersonal communication needs.
  • Previous customer service experience is preferred.


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