Help Desk Technician

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Accountability Authority Full time

We are looking for a highly motivated Help Desk Technician to join our team at Abu Dhabi Accountability Authority.

The successful candidate will be responsible for providing technical support to all IT related end user software and hardware.

Responsibilities/Duties
  1. Strategy and Planning

The ideal candidate will assist in the development, implementation, and update of policy, procedures manual, delegation of authority, systems user manuals, and standard forms.

They will also assist in the development, implementation, and update of strategic, budget and procurement, and operational plans.

Their key performance indicators (KPIs) should focus on improving efficiency and effectiveness.

  1. Operations (with sub-headings)

Providing technical support for technical challenges associated with software, applications and systems is essential.

Carrying out preventive maintenance of end users' technical devices and equipment regularly and upon request is crucial.

Maintaining logs for rapid and effective response/resolution for major or high incidents is also required.

Assisting users on systems, products and services which are available to end users and providing information on updates, known errors, changes in availability, new facilities etc. is important.

Preparing instruction manuals and guides for easy reference by personnel and ensuring clarity on every step of the IT Help Desk process is also necessary.

Monitoring documentation of the supported systems and software in an appropriate form and providing feedback on outdated documentation is required.

Tracking and monitoring IT Asset (hardware & software) to maintain inventory is another duty.

Ensure teamwork, collaboration, and dedication in performing duties.

Requirements

The ideal candidate should have a Bachelor's degree in relevant field and 3-5 years of experience in Technical Support or equivalent work experience.


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