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Patient Experience Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates NMC Healthcare Full time
About the Role

The Customer Relations Manager will play a key role in shaping the patient experience at NMC Healthcare. This individual will develop and execute strategies to enhance customer satisfaction, improve communication, and foster a culture of excellence.

Key Responsibilities
  • Patient Engagement: Develop and implement plans to engage patients and families throughout their care journey, ensuring they feel informed, empowered, and supported.
  • Staff Education: Provide training and coaching to staff on effective communication, conflict resolution, and problem-solving skills, promoting a culture of empathy and respect.
  • Process Improvement: Collaborate with teams to identify and implement process improvements that enhance the patient experience, reducing wait times, and increasing satisfaction.
  • Reporting and Analytics: Analyze data to measure the effectiveness of patient experience initiatives, identifying areas for improvement and tracking progress over time.
Requirements
  • Educational Background: Bachelor's degree in a related field (commerce, administration, or medical); MBA/MSc preferred.
  • Experience: Minimum two years of management experience in a healthcare setting, with a proven track record of improving customer satisfaction.
  • Skills: Excellent leadership, communication, and interpersonal skills; ability to build strong relationships with diverse stakeholders.