Patient Experience Specialist

1 day ago


Dubai, Dubai, United Arab Emirates GluCare Full time

About GluCare

GluCare Integrated Diabetes Center is a pioneering healthcare provider that integrates cutting-edge technology with compassionate care to redefine diabetes management. Our mission is to enhance patient outcomes by combining exceptional medical care with personalized experiences tailored to each individual's needs.

Job Summary:

We are seeking an experienced and personable Patient Experience Coordinator to join our team. This role plays a crucial part in ensuring every patient receives the highest level of service, from their initial interaction with our center to ongoing care experience. The ideal candidate will have a background in healthcare and hospitality, demonstrating outstanding communication and customer service skills.

Main Responsibilities

  • Patient Engagement & Support
  • Serve as the primary point of contact for patients, guaranteeing a seamless and welcoming experience from check-in to post-visit follow-up.
  • Provide personalized assistance, addressing patient inquiries and concerns with empathy and professionalism.
  • Coordinate with clinical and administrative teams to enhance the patient journey, ensuring efficiency and comfort.
  • Guide patients through registration, appointment scheduling, and follow-up processes with clarity and attentiveness.
  • Customer Service Excellence
  • Deliver a five-star customer service experience, incorporating hospitality best practices into patient interactions.
  • Anticipate patient needs and go above and beyond to enhance overall experience.
  • Foster a culture of warmth, responsiveness, and attentiveness throughout the clinic.
  • Handle patient feedback, concerns, and complaints with professionalism, ensuring swift resolution and satisfaction.
  • Operational & Administrative Support
  • Maintain accurate and up-to-date patient records while ensuring compliance with confidentiality and healthcare regulations.
  • Support front desk operations, including reception duties, appointment confirmations, and patient follow-ups.
  • Collaborate with internal teams to ensure smooth patient flow and minimize wait times.
  • Assist in developing and implementing initiatives to continuously improve the patient experience.


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