Patient Experience Coordinator

24 hours ago


Dubai, Dubai, United Arab Emirates GluCare Full time
Description

About GluCare:

GluCare Integrated Diabetes Center is a leading healthcare provider dedicated to redefining diabetes management through a patientcentric technologydriven approach. Our mission is to enhance patient outcomes by combining cuttingedge medical care with an exceptional experience tailored to each individuals needs.

Job Summary:

We are seeking a highly motivated and personable Patient Experience Coordinator to join our team. This role is essential in ensuring that every patient and visitor receives the highest level of service from their first interaction with our center to their ongoing care experience. The ideal candidate will have a background in healthcare and hospitality (luxury hotels premium service industries etc. demonstrating outstanding communication and customer service skills.

Key Responsibilities

  • Patient Engagement & Support
  • Serve as the primary point of contact for patients ensuring a seamless and welcoming experience from checkin to postvisit followup.
  • Provide personalized assistance addressing patient inquiries and concerns with empathy and professionalism.
  • Coordinate with clinical and administrative teams to enhance the patient journey ensuring efficiency and comfort.
  • Guide patients through the registration appointment scheduling and followup processes with clarity and attentiveness.
  • Customer Service Excellence
  • Deliver a fivestar customer service experience incorporating hospitality best practices into patient interactions.
  • Anticipate patient needs and go above and beyond to enhance their overall experience.
  • Foster a culture of warmth responsiveness and attentiveness throughout the clinic.
  • Handle patient feedback concerns and complaints with professionalism ensuring swift resolution and satisfaction.
  • Operational & Administrative Support
  • Maintain accurate and uptodate patient records while ensuring compliance with confidentiality and healthcare regulations.
  • Support front desk operations including reception duties appointment confirmations and patient followups.
  • Collaborate with internal teams to ensure smooth patient flow and minimize wait times.
  • Assist in developing and implementing initiatives to continuously improve the patient experience.

Understands follows and supports all hospital infection control programs

Why Join Us

  • Be part of a revolutionary healthcare center that integrates advanced technology with compassionate care.
  • Work in a collaborative and patientfocused environment.
  • Opportunity to apply luxury hospitality service standards in a healthcare setting.
  • If you are passionate about providing exceptional patient experiences and have a background in both healthcare and hospitality we invite you to apply and become a part of the GluCare team
Requirements

Qualifications & Requirements

  • Minimum 24 years of experience in a similar role within healthcare luxury hospitality (fivestar hotels premium service industries) or customer service.
  • Bachelors degree in Healthcare Administration Hospitality Management Business Administration or a related field is preferred.
  • Exceptional verbal and written communication skills in English; additional languages are a plus.
  • Strong interpersonal skills with the ability to engage with patients from diverse backgrounds.
  • Proficiency in using healthcare systems CRM software or hospitality booking/reservation systems.
  • Ability to multitask in a fastpaced environment while maintaining attention to detail.
  • A compassionate and serviceoriented mindset with a genuine passion for patient care.

Required Experience:

IC



  • Dubai, Dubai, United Arab Emirates Health ECareers Full time

    Job DescriptionAs a Patient Experience Coordinator, you will play a vital role in ensuring that patients receive exceptional care and service at Health ECareers.The key responsibilities of this position include:Developing and implementing strategies to improve patient satisfaction.Collaborating with healthcare teams to develop and implement care...


  • Dubai, Dubai, United Arab Emirates GluCare Full time

    About the RoleGluCare is seeking a Patient Experience Coordinator to join our team. As a key member of our team, you will be responsible for coordinating patient interactions and ensuring seamless customer experiences.Responsibilities:Patient Communication:Welcome patients and visitors warmly, both in person and over the phone.Manage delays effectively and...


  • Dubai, Dubai, United Arab Emirates GluCare Full time

    Job SummaryAbout GluCare:GluCare Integrated Diabetes Center is a leading healthcare provider dedicated to redefining diabetes management through a patient-centric, technology-driven approach. Our mission is to enhance patient outcomes by combining cutting-edge medical care with an exceptional experience tailored to each individual's needs.We are looking for...


  • Dubai, Dubai, United Arab Emirates GluCare Full time

    About GluCare:GluCare Integrated Diabetes Center is a leading healthcare provider dedicated to redefining diabetes management through a patient-centric, technology-driven approach. Our mission is to enhance patient outcomes by combining cutting-edge medical care with an exceptional experience tailored to each individual's needs.Job Summary:We are seeking a...


  • Dubai, Dubai, United Arab Emirates GluCare Full time

    We are seeking a highly motivated and personable Patient Experience Coordinator to join our team. This role is essential in ensuring that every patient and visitor receives the highest level of service, from their first interaction with our center to their ongoing care experience. The ideal candidate will have a background in healthcare and hospitality...


  • Dubai, Dubai, United Arab Emirates Sheikh Shakhbout Medical City - SSMC Full time

    About the Role:At Sheikh Shakhbout Medical City (SSMC), we are committed to delivering exceptional patient experiences that exceed expectations. As a Patient Experience Coordinator, you will play a vital role in ensuring that our patients feel welcomed, supported, and cared for throughout their journey with us.Key Responsibilities:Provide warm welcomes and...


  • Dubai, Dubai, United Arab Emirates GluCare Full time

    We are seeking a highly motivated and personable Patient Experience Coordinator to join our team. This role is essential in ensuring that every patient and visitor receives the highest level of service, from their first interaction with our center to their ongoing care experience. The ideal candidate will have a background in healthcare and hospitality...


  • Dubai, Dubai, United Arab Emirates GluCare Full time

    AboutGluCare:GluCare Integrated Diabetes Center is aleading healthcare provider dedicated to redefining diabetesmanagement through a patientcentric technologydriven approach. Ourmission is to enhance patient outcomes by combining cuttingedgemedical care with an exceptional experience tailored to eachindividuals needs.JobSummary:We are seeking a highly...


  • Dubai, Dubai, United Arab Emirates GluCare Full time

    About GluCareGluCare Integrated Diabetes Center is a pioneering healthcare provider that integrates cutting-edge technology with compassionate care to redefine diabetes management. Our mission is to enhance patient outcomes by combining exceptional medical care with personalized experiences tailored to each individual's needs.Job Summary:We are seeking an...

  • Patient Coordinator

    5 days ago


    Dubai, Dubai, United Arab Emirates GluCare Full time

    Location: Jumeirah 1, Dubai, UAEWe are seeking a highly motivated and experienced Patient Coordinator with a healthcare background. You will be responsible for providing high-level customer service and sales support to our Clients, i.e. Patients. You will work closely with them to understand their needs and provide them with personalized solutions and...


  • Dubai, Dubai, United Arab Emirates Drs. Nicolas & Asp Full time

    Role DescriptionThe Customer Service Executive will play a crucial role in providing exceptional patient experience at Drs. Nicolas & Asp. This individual will work closely with our clinical teams to ensure that every patient receives personalized care and attention, from check-in to discharge.ResponsibilitiesDeliver outstanding patient care and support,...


  • Dubai, Dubai, United Arab Emirates GluCare Full time

    We are looking for a highly skilled and organized Front Desk Administrator to join our team in the UAE. As a Front Desk Administrator, you will play a critical role in ensuring that our patients receive exceptional care and service. Your primary responsibilities will include:Welcome, greet, and assist patients with a warm and professional approachManage...


  • Dubai, Dubai, United Arab Emirates Medi Clinic Full time

    Role DescriptionMedi Clinic is seeking a highly organized and empathetic Patient Care Coordinator to join our healthcare team. In this role, you will coordinate patient care activities, ensuring seamless communication between healthcare providers and patients.About the RoleThis position is suitable for individuals who possess excellent communication and...

  • Patient Coordinator

    13 hours ago


    Dubai, Dubai, United Arab Emirates GluCare Full time

    Location:Jumeirah 1 Dubai UAE We are seeking a highlymotivated and experienced Patient Coordinator with a healthcarebackground. You will be responsible for providing highlevelcustomer service and sales support to our Clients i.e. Patients.You will work closely with them to understand their needs andprovide them with personalized solutions and...


  • Dubai, Dubai, United Arab Emirates GluCare Full time

    About the RoleThe Patient Experience Coordinator plays a vital role in ensuring every patient has a seamless and welcoming experience at GluCare Integrated Diabetes Center.Key ResponsibilitiesPatient engagement and support.Customer service excellence.Operational and administrative support.What You'll DoYou will be the primary point of contact for patients,...


  • Dubai, Dubai, United Arab Emirates Talent Bridge HR Consultancy Dubai Full time

    Job Description:A leading hospital in Dubai seeks an experienced Patient Services Manager to oversee patient experience, admissions, discharge processes, and overall service quality.This role ensures that patients receive efficient, compassionate, and high-quality care by managing patient flow, addressing concerns, and implementing customer service...


  • Dubai, Dubai, United Arab Emirates Medcome Health Care Center Full time

    Job Title: Female Insurance Coordinator/Patient CoordinatorAbout the RoleThis position involves working closely with patients and healthcare professionals to facilitate smooth insurance processes. Strong communication and organizational skills are essential.ResponsibilitiesCoordinating with patients and families on insurance-related mattersCommunicating...


  • Dubai, Dubai, United Arab Emirates Dubai Herbal & Treatment Centre Full time

    We are seeking a skilled Female Client Care Manager with a Healthcare background to join our team at the Dubai Herbal & Treatment Centre.This role involves handling customer service desk duties, responding to customer inquiries, and ensuring timely and accurate resolutions to customer complaints.Key responsibilities include:Providing exceptional patient care...


  • Dubai, Dubai, United Arab Emirates GARGASH HOSPITAL Full time

    We are seeking a skilled Patient Relations Coordinator to provide exceptional patient care at GARGASH HOSPITAL.Job Summary:As a Patient Relations Coordinator, you will be responsible for greeting patients, registering them in the hospital system, and providing efficient directions. You will also accept payment from patients and perform various clerical...


  • Dubai, Dubai, United Arab Emirates WAZAF HR CONSULTANCY Full time

    Patient Care CoordinatorWAZAF HR CONSULTANCY is seeking a dedicated Patient Care Coordinator to join our team at Health Care Center Dubai, conveniently located near Financial Center. The successful candidate will have a strong background in patient care and be certified by the DHA.This is an exciting opportunity to work with a reputable healthcare provider...