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Tomball Produce Representative

2 months ago


Dubai, Dubai, United Arab Emirates H-E-B Full time
About the Role

We are seeking a highly motivated and customer-focused Produce Representative to join our team at H-E-B. As a key member of our produce department, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Customer Service:
    • Provide superior customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
    • Take orders from customers by telephone or in person, ensuring accurate and efficient processing.
    • Assist customers with product selections, providing recommendations and answering questions about products.
  • Food Service:
    • Prepare, package, and merchandise fresh produce, ensuring high-quality presentation and display.
    • Stock and rotate product to ensure freshness and minimize waste.
    • Assist in technical areas as needed, such as slicing, packaging, and labeling products.
  • Sales:
    • Merchandise product effectively, using visual merchandising techniques to create an attractive and inviting display.
    • Use suggestive selling techniques to meet customer needs and build department sales.
    • Maintain a thorough knowledge of products, including pricing, promotions, and product features.
  • Food Safety / Sanitation:
    • Clean and sanitize display cases, equipment, and surrounding areas, maintaining a high level of cleanliness and sanitation.
    • Comply with H-E-B food safety and sanitation standards, ensuring a safe and healthy shopping environment.
    • Comply with departmental SOPs and store operating procedures, maintaining a high level of productivity and efficiency.
  • Additional Department-Specific Responsibilities:
    • Aguas:
      • Peel, cut, and chop fresh fruits and vegetables, preparing them for display and sale.
      • Prepare fresh specialty drinks and food products specific to the Aguas department.
    • Floral:
      • Design floral arrangements, providing a variety of fresh, quality products.
      • Design and execute merchandising programs, creating an attractive and inviting display.
      • Track seasonal records, maintaining accurate and up-to-date records.
    • Market:
      • Cut, trim, and prepare meat for service meat counter and self-service counter.
      • Ensure proper product rotation and storage, maintaining a high level of freshness and quality.
      • Maintain coolers and freezers, ensuring a safe and healthy shopping environment.
      • Weigh, price, and package selections, maintaining accurate and efficient processing.
      • Operate power meat prep and process equipment, maintaining a high level of productivity and efficiency.
    • Produce:
      • Stock and rotate product to ensure freshness, maintaining a high level of quality and presentation.
      • Assist floral department when needed, providing support and assistance as required.
      • Communicate product knowledge to customers, explaining and providing samples as needed.
      • Cut, wrap, and price produce to be placed on sales floor, maintaining a high level of presentation and display.
      • Maintain signing program, ensuring accurate and up-to-date signage.
    • Seafood:
      • Knowledgeable about various fish and shellfish, maintaining a high level of product knowledge and expertise.
      • Weigh, price, and package selections, maintaining accurate and efficient processing.
      • Maintain coolers and freezers, ensuring a safe and healthy shopping environment.
      Requirements
      • Minimum age 18 (mandatory)
      • High school diploma (or equivalent)
      • Completion of Company Orientation and Safety Training
      • Computer systems knowledge (Telxon, ACR, label machine)
      • Strong customer service skills
      • Communication and interpersonal skills
      • Reading and writing skills
      • Planning and organizing skills
      Physical Demands

The Produce Representative will be required to:

  • Function in a fast-paced, retail environment, maintaining a high level of productivity and efficiency.
  • Work with Customers, staying attentive to their needs and providing exceptional customer service.
  • Perform the following, based on their Department:
  • Market:
    • Constantly reach at waist
    • Frequently stand, walk, pivot, push/pull arms, grasp, cervical flexion
    • Frequently be exposed to wet, cold conditions
    • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements
    • Occasionally be exposed to hot conditions, ambient temperatures, loud noise
    • Demonstrate the ability to lift 90 lbs, and manage in excess of 90 lbs
  • Seafood:
    • Constantly reach at waist
    • Frequently stand, walk, pivot, push/pull with arms, grasp
    • Frequently be exposed to wet, cold conditions
    • Occasionally reach overhead, reach at shoulder, knees, and at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
    • Occasionally be exposed to hot conditions, ambient temperatures, loud noise
    • Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs