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Tomball Produce Representative
2 months ago
We are seeking a highly motivated and customer-focused Produce Representative to join our team at H-E-B. As a key member of our produce department, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and ensuring a positive shopping experience for our customers.
Key Responsibilities- Customer Service:
- Provide superior customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Take orders from customers by telephone or in person, ensuring accurate and efficient processing.
- Assist customers with product selections, providing recommendations and answering questions about products.
- Food Service:
- Prepare, package, and merchandise fresh produce, ensuring high-quality presentation and display.
- Stock and rotate product to ensure freshness and minimize waste.
- Assist in technical areas as needed, such as slicing, packaging, and labeling products.
- Sales:
- Merchandise product effectively, using visual merchandising techniques to create an attractive and inviting display.
- Use suggestive selling techniques to meet customer needs and build department sales.
- Maintain a thorough knowledge of products, including pricing, promotions, and product features.
- Food Safety / Sanitation:
- Clean and sanitize display cases, equipment, and surrounding areas, maintaining a high level of cleanliness and sanitation.
- Comply with H-E-B food safety and sanitation standards, ensuring a safe and healthy shopping environment.
- Comply with departmental SOPs and store operating procedures, maintaining a high level of productivity and efficiency.
- Additional Department-Specific Responsibilities:
- Aguas:
- Peel, cut, and chop fresh fruits and vegetables, preparing them for display and sale.
- Prepare fresh specialty drinks and food products specific to the Aguas department.
- Floral:
- Design floral arrangements, providing a variety of fresh, quality products.
- Design and execute merchandising programs, creating an attractive and inviting display.
- Track seasonal records, maintaining accurate and up-to-date records.
- Market:
- Cut, trim, and prepare meat for service meat counter and self-service counter.
- Ensure proper product rotation and storage, maintaining a high level of freshness and quality.
- Maintain coolers and freezers, ensuring a safe and healthy shopping environment.
- Weigh, price, and package selections, maintaining accurate and efficient processing.
- Operate power meat prep and process equipment, maintaining a high level of productivity and efficiency.
- Produce:
- Stock and rotate product to ensure freshness, maintaining a high level of quality and presentation.
- Assist floral department when needed, providing support and assistance as required.
- Communicate product knowledge to customers, explaining and providing samples as needed.
- Cut, wrap, and price produce to be placed on sales floor, maintaining a high level of presentation and display.
- Maintain signing program, ensuring accurate and up-to-date signage.
- Seafood:
- Knowledgeable about various fish and shellfish, maintaining a high level of product knowledge and expertise.
- Weigh, price, and package selections, maintaining accurate and efficient processing.
- Maintain coolers and freezers, ensuring a safe and healthy shopping environment.
- Minimum age 18 (mandatory)
- High school diploma (or equivalent)
- Completion of Company Orientation and Safety Training
- Computer systems knowledge (Telxon, ACR, label machine)
- Strong customer service skills
- Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills
- Aguas:
The Produce Representative will be required to:
- Function in a fast-paced, retail environment, maintaining a high level of productivity and efficiency.
- Work with Customers, staying attentive to their needs and providing exceptional customer service.
- Perform the following, based on their Department:
- Market:
- Constantly reach at waist
- Frequently stand, walk, pivot, push/pull arms, grasp, cervical flexion
- Frequently be exposed to wet, cold conditions
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements
- Occasionally be exposed to hot conditions, ambient temperatures, loud noise
- Demonstrate the ability to lift 90 lbs, and manage in excess of 90 lbs
- Seafood:
- Constantly reach at waist
- Frequently stand, walk, pivot, push/pull with arms, grasp
- Frequently be exposed to wet, cold conditions
- Occasionally reach overhead, reach at shoulder, knees, and at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
- Occasionally be exposed to hot conditions, ambient temperatures, loud noise
- Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs