Logistics Operations Coordinator

3 weeks ago


Dubai, Dubai, United Arab Emirates manpower middle east Full time

Job Summary:

We are seeking a highly skilled Logistics Operations Specialist to join our team at Manpower Middle East. As a key member of our logistics team, you will be responsible for managing current customer accounts, handling a high volume of inbound and outbound phone calls, and maintaining relationships with carriers and customers.

Key Responsibilities:

  • Manage customer accounts and resolve any issues that may arise.
  • Handle a high volume of phone calls and respond to customer inquiries in a timely and professional manner.
  • Maintain relationships with carriers and customers to ensure smooth logistics operations.
  • Provide exceptional customer service to customers and carriers.
  • Solve customer and carrier problems and help resolve issues.
  • Provide shipment quotes for customers and set up shipments as required.
  • Utilize excellent multitasking skills to manage multiple tasks and software programs.
  • Represent our company in a professional manner and serve as a role model for other employees.

Requirements:

  • High-quality written and verbal communication skills.
  • Ability to adapt to changes in the work environment.
  • Accurate and able to produce quality work and excellent reasoning skills.
  • Quality decision-making skills.

Qualifications and Experience:

  • A minimum of 5 years' experience in a similar role in the UAE (Air/Sea).
  • A graduate in any business or analytical background.
  • Previous customer service or call center experience required in a logistics firm.
  • Reasoning ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Excellent English speaking (written/verbal) skills. Knowledge of CIS countries' languages is a plus.


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