Client Relationship Manager

3 weeks ago

Abu Dhabi, United Arab Emirates Marsh Full time

**Role & Responsibility**

**Strategic**
- Undertaking a GAP Analysis on the client Account
- Establish, expand and maintain C-suite level relationships with the client to ensure client retention and protect and grow Marsh revenue
- Establish strategy and direction of the client relationship
- Possess an advanced understanding of the client environment / industry and competitive landscape
- Create, nurture and develop client perception of value in Marsh’s product and service/risk advisory role
- Protect the Client account from competitor penetration
- Develop Thought Leadership / products and solutions in conjunction with others

**Operational**
- Manage upper corporate size portfolio with multiple industry focus.
- Design and implementation of an effective risk management/insurance program per client
- Swift and substantiated escalation of all client service and relationship issues
- Effective service and renewal planning
- Day to day management of service deliverables
- Execution and compliance with BBE / DES / CFP / TCR Ten Golden Rules, adoption and utilization of knowledge exchange and all policies and procedures
- Compliance with filing protocols
- Coordination/management of risk consulting services, Mercer Marsh Benefits and related consultancy services in conjunction with the SRO
- Maintenance of MF records
- Oversight of invoicing and administration services - as they relate to clients
- Support the SRO in all respects
- Credit control in conjunction with credit control department

**Financial**
- Achievement of new business revenue targets
- Achievement of expanded revenue targets
- Deliver the Firm by systematically nurturing and delivering X- Sell opportunities, extending, broadening and deepening Marsh (P&C / EH&B / Specialties / Marsh Advisory) / MMC engagement with the client
- Reporting to Corporate Segment Leader on budget and forecast per policies and procedures
- Maintain a thorough understanding of the total revenue derived by Marsh / MMC from the Client account in conjunction with the Client Executive

**Requirements**:

- University Degree
- 6 -8 years of insurance experience preferably in a multinational organisation.
- Experience in large corporate general lines of insurance is a must
- UAE market experience would be an asset
- Arabic speaking would be prefered.

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