Guest Service Centre Agent

8 months ago


Dubai, United Arab Emirates Anantara Full time

**Company Description**
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Please note that this is not an exhaustive list of everything that needs to be done. Within this, the key responsibilities for this position are:

- Clearly understand the concept of guest services center being the one point of contact for guests.
- Ensure adherence to:

- Proper and prompt handling of calls
- Prompt handling of ll guest requests through FCS e-connect
- Message handling
- Compliance with request as per LAOP
- Usage of standard phraseology
- Ensure adherence to duty roster and is punctual.
- Ensure that that work areas, PABX are properly maintained and cleaned.
- Is updated of VIP/RSVP etc. and repeat guest list.
- Perform duties of guest services when necessary.
- Maintain order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.
- Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.
- Ensure that traffic sheet for telephone / fax are correct before sending to the accounting dept.
- Ensure immediate transmission of invoices to the cashiers / front desk.
- Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (especially the competition)
- Ensures that all guest requests are channelled correctly and followed upon effectively.
- Conduct courtesy calls to in-house guests to ensure follow up on requests.
- Is able to route all incoming calls quickly and efficiently without keeping the caller waiting.
- Complete all other shift duties as outlined on shift checklist.
- Assist in all the other areas of Front office as and when necessary, especially all Guest Service Centre Agents are responsible to assist CID data related task during the absence of CID Agent.
- Handling all CID related messages, information as a link between the resort and CID police department, monitoring and correcting discrepancy between two parties.
- Follow procedure of shift handover between colleagues with regards to day to day operation.
- Ensure that all checked in rooms/check out rooms are also checked in/out CID police report system.
- Update promptly and correctly all guest data in CID online system
- Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- Maintain knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required.
- Develop and maintain a close and harmonious working relationship with all hotel departments.
- Participate in training programs for the Front Office Department as scheduled.
- Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Is detail oriented.
- Ensure that all correspondence are processed within the set times and handled correctly according to the procedures.
- Report and maintain accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.

**Qualifications**
- A strong focus on customer service
- Prior experience in hotel front office operations is preferred
- Excellent communication skills; fluency in English is required
- Be able to work shifts, weekends and public holidays
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred



  • Dubai, United Arab Emirates MOVENPICK Full time

    **Company Description** Your team and working environment**: Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with...


  • Dubai, United Arab Emirates Avani Full time

    **Company Description** Avani+ Palm View Dubai Hotel & Suites soars 48 storeys high, the Dubai Marina and Palm Jumeirah beyond providing a wow backdrop. Featuring a range of accommodation configurations, Avani offers the perfect base for corporate travellers, families and long-term guests looking for contemporary comforts and style. Wake up to dazzling...


  • Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full time

    We are hiring.!! Concierge/ Guest Service Agent - Assist guests with heavy packages and luggage etc. according to the baggage handling procedure. - Adhere to guest check-in and check-out procedures. - Welcome guests at the main entrance with the greeting appropriate to the time of day - Assist arriving and departing guests by opening and closing car and...


  • Dubai, United Arab Emirates One&Only The Palm Full time

    Connectivity Centre Agent (10498) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...


  • Dubai, United Arab Emirates Hilton Full time

    Guest Service Agent at Waldorf Astoria Dubai International Financial Centre **What will I be doing?** As a Front Desk Receptionist at the Waldorf Astoria Dubai International Financial Centre, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by...

  • Guest Service Agent

    6 months ago


    Dubai, United Arab Emirates GRAND EXCELSIOR HOTEL DEIRA Full time

    **Essential Functions**: The Guest Service Agent will be able to check-in, check-out Guests and cashiering. **Supportive Functions**: Agent must be familiar with reservations system and equipment. Rate structure and special packages including D.C.S., Set, T/A, A/L Discounts, Rates, Room types, all applicable coding honey moon, Packages, Travel vouchers,...

  • Guest Service Agent

    6 months ago


    Dubai, United Arab Emirates STARZONE SUITE Full time

    We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. **Guest Service Agent duties...

  • Guest Service Agent

    7 months ago


    Dubai, United Arab Emirates Royal Central Hotel Full time

    As Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **Responsibilities**: - Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. - Coordinate with...


  • Dubai, United Arab Emirates MINOR Hotels Full time

    **KEY DUTIES AND RESPONSIBILITIES** Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara we always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are: - Clearly understand the concept of guest services center being the one...

  • Guest Service Agent

    8 months ago


    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...


  • Dubai, United Arab Emirates TERRAFIRMA SOLUTIONS Full time

    Develop and implement policies and procedures for the Contact Centre department to ensure efficiency and consistency in service delivery. - Oversee the management of all Contact Centre operations, ensuring a high standard of service is always maintained. - Lead, mentor, and supervise Contact Centre agents and Contact Centre supervisors and staff, providing...

  • Guest Service Agent

    6 months ago


    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...


  • Dubai, United Arab Emirates Hilton Full time

    Concierge Agent at Waldorf Astoria Dubai International Financial Centre A Concierge Agent at Waldorf Astoria Dubai International Financial Centre serves as a key point of contact for guests throughout their stay, providing information about the hotel and the local vicinity and is responsible for creating an unforgettable guest experience. **What will I be...


  • Dubai, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Dubai, United Arab Emirates Hyatt Regency Dubai Full time

    Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Communications Centre is responsible to contribute to the smooth and efficient running of the Communications Centre within the Rooms Division. 1. To operate the switchboard in accordance with the department's operational...

  • Guest Service Agent

    8 months ago


    Dubai, United Arab Emirates FLORA INN HOTEL DUBAI a For Full time

    Service agents in this industry perform a variety of tasks depending on the services they provide to the guest, the size of the property they oversee, and its location. Here are some tasks a guest service agent may be responsible for: - welcoming guests as they arrive at the property and making a positive first impression - checking guests in, issuing keys...

  • Guest Service Agent

    6 months ago


    Dubai, United Arab Emirates Grandeur Hotel Full time

    As a Guest Service Agent your roles is to be responsible and provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. - Welcome guests upon their arrival and assign rooms - Perform all check-in and check-out tasks - Manage online and phone reservations - Provide information about hotel,...

  • Guest Service Agent

    6 months ago


    Dubai, United Arab Emirates Mövenpick Hotel Jumeirah Village Triangle Full time

    **Guest Service Agent** First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **What is in it for you**: - Work with a diverse group of heartists - Be a part of Accor prestigious team - Start your career with...

  • Guest Service Agent

    4 months ago


    Dubai, United Arab Emirates IBIS Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    6 months ago


    Dubai, United Arab Emirates IBIS Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...