Guest Service Agent

8 months ago


Dubai, United Arab Emirates FLORA INN HOTEL DUBAI a For Full time

Service agents in this industry perform a variety of tasks depending on the services they provide to the guest, the size of the property they oversee, and its location. Here are some tasks a guest service agent may be responsible for:

- welcoming guests as they arrive at the property and making a positive first impression
- checking guests in, issuing keys or key cards, and showing visitors to their rooms
- making and updating reservations in the booking system
- providing guests with tailored recommendations and information about local attractions and restaurants
- helping travellers with their luggage when checking in and out and offering valet services
- handling cash and credit card transactions and collecting and refunding deposits
- scheduling wake-up calls and room service deliveries
- telling guests about special features, such as the spa, on-site restaurants, and any events
- delivering mail or newspapers to guests during their stay
- addressing concerns or complaints and resolving issues by providing excellent service
- maintaining accurate records of guest interactions and transactions
- noting important details, such as allergies, special occasions, or room requests to accommodate guests
- communicating with local restaurants, transport agencies, and tour operators to find promotions, ask about discounts, and make reservations
- managing room availability, allocating rooms, and offering upgrades where possible
- coordinating with the maintenance and cleaning teams to ensure rooms and shared spaces remain tidy
- providing important safety and security information to guests and communicating with security if there are any issues or suspicious activity
- monitoring guest satisfaction and responding to or implementing feedback
- maintaining professionalism and being courteous while following the property's policies and procedures
- creating a welcoming environment to ensure a positive guest experience during their stay


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