Guest Service Agent
6 months ago
**Guest Service Agent**
First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
**What is in it for you**:
- Work with a diverse group of heartists
- Be a part of Accor prestigious team
- Start your career with us and advance further your opportunities
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
**What you will be doing**:
- Performing all check-in and check-out tasks
- Managing online and phone reservations
- Informing customers about payment methods and verifying their credit card data
- Maintain presence in the reception as an ambassador of the property and brand, offering exceptional service to the guests
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
**Your experience and skills include**:
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Service focused personality is essential; customer related experience an asset
- Ability to work well under pressure in a fast paced environment
- Excellent communication skills and a professional presentation
- Ability to work cohesively with fellow colleagues as part of a team
**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS
-
Guest Service Agent
5 months ago
Dubai, United Arab Emirates GRAND EXCELSIOR HOTEL DEIRA Full time**Essential Functions**: The Guest Service Agent will be able to check-in, check-out Guests and cashiering. **Supportive Functions**: Agent must be familiar with reservations system and equipment. Rate structure and special packages including D.C.S., Set, T/A, A/L Discounts, Rates, Room types, all applicable coding honey moon, Packages, Travel vouchers,...
-
Guest Service Agent
6 months ago
Dubai, United Arab Emirates STARZONE SUITE Full timeWe are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. **Guest Service Agent duties...
-
Guest Service Agent
6 months ago
Dubai, United Arab Emirates Royal Central Hotel Full timeAs Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **Responsibilities**: - Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. - Coordinate with...
-
Guest Service Agent
7 months ago
Dubai, United Arab Emirates Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
-
Guest Service Agent
5 months ago
Dubai, United Arab Emirates Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
-
Guest Service Agent
7 months ago
Dubai, United Arab Emirates FLORA INN HOTEL DUBAI a For Full timeService agents in this industry perform a variety of tasks depending on the services they provide to the guest, the size of the property they oversee, and its location. Here are some tasks a guest service agent may be responsible for: - welcoming guests as they arrive at the property and making a positive first impression - checking guests in, issuing keys...
-
Guest Service Agent
6 months ago
Dubai, United Arab Emirates Grandeur Hotel Full timeAs a Guest Service Agent your roles is to be responsible and provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. - Welcome guests upon their arrival and assign rooms - Perform all check-in and check-out tasks - Manage online and phone reservations - Provide information about hotel,...
-
Guest Service Agent
5 months ago
Dubai, United Arab Emirates IBIS Full time**Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Service Agent
3 months ago
Dubai, United Arab Emirates IBIS Full time**Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Service Agent
7 months ago
Dubai, United Arab Emirates MINOR Hotels Full timeThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...
-
Female Guest Service Agent
2 months ago
Dubai, United Arab Emirates ECOS Dubai Hotel, Al Furjan, Dubai Full time**Female Guest Service Agent** **Location**: ECOS Dubai Hotel, Al Furjan, Dubai **Position**: Guest Service Agent **About Us**: At ECOS Dubai Hotel, we are passionate about delivering exceptional guest experiences. Situated in the vibrant Al Furjan area, our hotel is dedicated to excellence in hospitality. We are currently seeking a motivated and...
-
Guest Service Agent
5 months ago
Dubai, United Arab Emirates Hi Guests Vacation Homes Rental LLC Full timeWe are currently seeking for a dynamic guest service agent who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a GSA you are responsible for daily assigned duties as instructed by Supervisors while adhering to our policies and procedures and your role will include key...
-
Guest Service Agent
5 months ago
Dubai, United Arab Emirates Stn advertising Full time**Job Title**: Guest Service Agent **Reports To**: Front Office Manager **Location**: DUBAI **Job Summary**: The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring their stay is comfortable and memorable. This role includes handling check-ins and check-outs, responding to guest inquiries, and...
-
Guest Service Agent
7 months ago
Dubai, United Arab Emirates First Central Hotel Suites Full timeGuest service agents-communicate with looking to make or cancel hotel reservation. - greet the guest upon arrival - assign them rooms - check in and check out - collect payment - issue keys Ability to Commute: - Dubai (required) Ability to Relocate: - Dubai: Relocate before starting work (required)
-
Guest Service Agent
6 months ago
Dubai, United Arab Emirates IBIS Full timeCompany Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you...
-
Guest Service Agent
5 months ago
Dubai, United Arab Emirates IBIS Full time**Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Service Agent
5 months ago
Dubai, United Arab Emirates EasyGo Holiday Homes Full time**ONLY APPLY IF YOU PREVIOUSLY HAVE WORKED FOR A HOLIDAY HOMES COMPANY OR HOTEL IN DUBAI** **About EasyGo Holiday Homes**: EasyGo is one of the leading short-term companies offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai....
-
Guest Service Agent
6 months ago
Dubai, United Arab Emirates IBIS Full timeCompany Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you...
-
Guest Service Agent
6 months ago
Dubai, United Arab Emirates ADAGIO Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Service Agent
5 months ago
Dubai, United Arab Emirates ADAGIO Full timeCompany Description **OUR COMMITMENT TO DIVERSITY & INCLUSION**: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. **WHY WORK FOR ACCOR?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every...