Technical Customer Support for Refurbished Laptops

1 month ago


Sharjah, United Arab Emirates YesaAgain FZC Full time

**Job Description: Customer Support Representative at YesAgain**

**Position Title**: Customer Support Representative For Apple, Dell, HP, Lenovo laptops
**Location**: Sharjah Airport Free Zone (SAIF Zone), UAE
**Company**: YesAgain

**About YesAgain**

YesAgain is a global leader in sustainable technology refurbishment, specializing in Apple MacBooks and other electronic devices. From our Sharjah Airport Free Zone facility, we produce over 10,000 refurbished laptops monthly, supporting e-commerce operations in the UK and France. Our mission is to deliver high-quality products and exceptional customer service, ensuring customer satisfaction and building trust across global markets.

**Role Overview**

**Key Responsibilities**
- **Customer Support and Troubleshooting**:

- Diagnose and troubleshoot technical issues with laptops, including hardware and software concerns.
- Provide clear and concise instructions to customers for resolving common issues remotely.
- **After-Sales Support**:

- Assist customers with setup, usage, and maintenance of refurbished laptops.
- Handle warranty claims and coordinate repairs or replacements when necessary.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- **Order Assistance**:

- Support customers with tracking, delivery, and return processes for e-commerce orders.
- Collaborate with internal teams in the UK and France to resolve order-related issues efficiently.
- **Knowledge Management**:

- Maintain up-to-date knowledge of YesAgain’s products, services, and troubleshooting procedures.
- Document frequently asked questions and solutions to build a robust knowledge base.
- **Quality Feedback**:

- Record and analyze customer feedback to identify recurring issues and improvement opportunities.
- Share feedback with the Quality Assurance and Operations teams to enhance product and service quality.
- **Cross-Team Collaboration**:

- Coordinate with technical and production teams to resolve complex customer issues.
- Communicate effectively with the UK and French teams to provide seamless support for e-commerce customers.

**Qualifications and Skills**
- Fluent in written and spoken English; additional languages (French or Arabic) are a plus.
- Strong knowledge of laptop hardware and software troubleshooting, particularly with Apple MacBooks.
- Minimum 2 years of experience in customer support or a technical support role.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to handle challenging situations with patience, professionalism, and problem-solving skills.
- Proficiency in using CRM tools, ticketing systems, and communication platforms.
- Familiarity with e-commerce order processes and workflows is a plus.



  • Sharjah, United Arab Emirates YesaAgain FZC Full time

    **Job Description: Production Manager at YesAgain** **Position Title**: Production Manager **Location**: Sharjah Airport Free Zone (SAIF Zone), UAE **Company**: YesAgain **About YesAgain** YesAgain is a global leader in sustainable technology refurbishment, specializing in Apple MacBooks and other electronic devices. From our Sharjah Airport Free Zone...


  • Sharjah, United Arab Emirates YesaAgain FZC Full time

    **Job Description: Quality Assurance Manager at YesAgain** **Position Title**: Quality Assurance Manager **Location**: Sharjah Airport Free Zone (SAIF Zone), UAE **Company**: YesAgain **About YesAgain** YesAgain is a global leader in sustainable technology refurbishment, specializing in Apple MacBooks and other electronic devices. From our Sharjah Airport...


  • Sharjah, United Arab Emirates YesaAgain FZC Full time

    **Job Description: Operations Manager at YesAgain** **Position Title**: Operations Manager **Location**: Sharjah Airport Free Zone (SAIF Zone), UAE **Company**: YesAgain **About YesAgain** YesAgain is a global leader in sustainable technology refurbishment, specializing in Apple MacBooks and other electronic devices. Operating from the Sharjah Airport...


  • Sharjah, United Arab Emirates YesaAgain FZC Full time

    **Job Description: Customer Support Manager at YesAgain** **Position Title**: Customer Support Manager **Location**: Sharjah Airport Free Zone (SAIF Zone), UAE **Company**: YesAgain **About YesAgain** YesAgain is a global leader in sustainable technology refurbishment, specializing in Apple MacBooks and other electronic devices. Operating from our Sharjah...


  • Sharjah, United Arab Emirates YesaAgain FZC Full time

    About Us YesAgain specializes in refurbishing high-quality electronics, particularly laptops, to provide sustainable and affordable solutions for individuals and businesses. **Job Description**: Key Responsibilities: - Supervise and lead teams across the Computer Technicians, Cosmetics, Technical repair, and LCD departments. - Plan and coordinate daily...

  • Laptop Sales Executive

    7 months ago


    Sharjah, United Arab Emirates PC Arena FZ-LLC Full time

    Job Title**:Laptop Sales Executive** Are you a recent graduate with a passion for technology and excellent communication skills? We have the perfect opportunity for you! Join our dynamic team as a Laptop Sales Executive and kickstart your career in the fast-paced world of technology retail. **Responsibilities**: - Demonstrate in-depth knowledge of various...


  • Sharjah, United Arab Emirates Ultimate HR Solutions Full time

    Title**:Technical Support Executive** **Client**: Government **Salary**:AED18,000 - AED20,000 p.m. (all inclusive) **Contract**:12 months **Experience**: 2-4 years in Technical Support **Location**: Sharjah **Qualification**:Bachelor's degree or Diploma degree in Computer Engineering or Computer Science, or other related fields. **Role Purpose**: -...

  • Driver & Indoor Sales

    3 months ago


    Sharjah, United Arab Emirates MicroBee Global Full time

    Job Title: Driver and Indoor Sales Executive **Responsibilities**: **Driving Duties**: - Safely transport refurbished laptops and other products to customers and retail locations. - Assist in loading and unloading products. - Maintain the vehicle in good condition, performing routine checks and reporting any issues. - Ensure timely deliveries and...

  • Sales Executive

    7 months ago


    Sharjah, United Arab Emirates IAT COMPUTER LLC Full time

    About Us: IAT COMPUTER LLC is a leading provider of high-quality laptops and computers, catering to tech-savvy consumers and businesses alike. We take pride in offering cutting-edge technology and exceptional customer service. As part of our growth strategy, we are seeking a dynamic and motivated Sales Executive to join our team. **Job Description**: As a...

  • Sales Executive

    4 days ago


    Sharjah, United Arab Emirates KNH INFORMATION TECHNOLOGY LLC Full time

    **Professional Summary**: Sales Executive with 3-4 years of proven experience in the IT refurbishing industry, specializing in sales within local and international markets. Possess extensive product knowledge of computers, laptops, servers, printers, and related IT hardware. Skilled in maintaining detailed sales and client data in Excel, ensuring accurate...

  • IT Technical Support

    7 months ago


    Sharjah, United Arab Emirates Fair Deal Marbles & Granite Ind. LLC. Full time

    **Hardware Support**: Install, configure, and maintain computer hardware, peripherals, and devices. - **Network Administration**: Monitor and maintain local area networks (LANs), wide area networks (WANs), and internet systems. - **System Maintenance**: Perform regular system maintenance and backups. - **Technical Support**: Provide technical support to...


  • Sharjah, United Arab Emirates Element HR Consulting Services Full time

    The new recruit will be joining the IT Support team as a Junior IT Support Specialist. The main responsibilities include: - Installing, configuring, and troubleshooting desktop computers, laptops, printers, and other peripherals. - Setup of Conference Rooms for Meetings and presentations. - Setup of Welcome note for Guest visitors. - Monitoring and...

  • IT Technical Support

    7 months ago


    Sharjah, United Arab Emirates alsaad home Full time

    IT Technical Support Responsibility: - Installing and maintaining computer hardware. - Managing Windows AD Users, groups and Ous. - Managing Shared Folder with required permissions. - Cabling. - Troubleshooting minor issues with devices and printers. - Configuring and maintaining wired and wireless networks. - Resolving network connectivity issues. -...

  • Technical Support

    3 weeks ago


    Sharjah, United Arab Emirates OLIVE TECHNOLOGIES Full time

    We are looking for qualified and experienced Technical Support role for a software company based in sharjah. **Job Types**: Full-time, Permanent **Salary**: Up to AED4,000.00 per month

  • IT Technical Support

    2 weeks ago


    Sharjah, United Arab Emirates Al Bahr Al Arabi Marine Engineering Services Full time

    Identifying hardware and software solutions. - Troubleshooting technical issues. - Diagnosing and repairing faults. - Resolving network issues. - Installing and configuring hardware and software. - Managing Domain Controller. - Configuring and maintaining company storage system. - Degree in computer science or information technology. - Attention to detail...


  • Sharjah, United Arab Emirates Building Materials Trading LLC Full time

    Requirements: Education: Minimum Graduate Age: 20-35 years Excel, Word & Power Point good knowledge is mandatory. Languages: Arabic Native, English & Hindi / Urdu, Bilingual **Experience**: Customer Support or Customer Service Experience is must. Good telephone manners. Good communication skills. Solving all administrative tasks. Interaction with the...

  • Technical

    7 months ago


    Sharjah, United Arab Emirates ehab sabry ghandour usd computer tr.llc Full time

    I want people who have sufficient experience in maintaining laptops and have the ability to work under pressure. **Salary**: AED1,800.00 - AED2,500.00 per month


  • Sharjah, United Arab Emirates CMYK Digital Solutions Full time

    **Job Summary**: **Key Responsibilities**: - Lead and supervise a team of technical support staff to provide efficient support to clients. - Manage the installation, maintenance, and operation of all LFP/WFP printing and post-finishing. - Maintain LFP and WFP equipment. - Setup and operate LFP/WPP equipment. - Troubleshoot and resolve issues with installed...

  • Customer Support

    3 weeks ago


    Sharjah, United Arab Emirates Altkamul Altiqani Full time

    Visits the customers - Resolve the customer issues regarding the POS machine and APK. - Provide the training of POS machine and features of installed APK to the customers - Understanding the issues faced by support and communicate issues to relevant person for their resolution. - In case of customer issues, resolve the customer issues - Responsible for the...

  • IT Technical Support

    2 weeks ago


    Sharjah, United Arab Emirates Mamlakat Al Computer Full time

    Provide technical assistance with computer hardware and software - Resolve issues for staff via phone, in person, or electronically - Perform hardware and software installations, configurations and updates as needed - Resolve technical issues in a timely manner using available resources within the company - **Performs other related duties as assigned**: -...