Customer Support Agent

2 months ago


Sharjah, United Arab Emirates Wahed Full time

**About Wahed**:
We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trail blazers in their fields that will take our customer delivery to new levels. We can promise you a digital first and truly international culture, as well as a fascinating immersion into the world of FinTech and Islamic finance.

**Job Brief**:

- Ensures that all communication is compliant with financial regulations. This is absolutely top priority.
- Comfortable in taking full ownership of client experience and support.
- Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc).
- Ensures that open tickets are closed within the approved SLA’s.
- Proactively find new ways to improve efficiency and overall processes.
- Provide regular updates and reports to management on performance.

**Job Specification**:

- Excellent English writing and speaking skills
- Ability to multitask and meet tight deadlines.
- 2-4 years of work experience preferably in Customer services.
- Available to work evenings and weekends as per the schedule/shift rotation.
- Previous experience in CRM systems like Zendesk is a plus.


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