Guest Relations Representative

3 weeks ago

Abu Dhabi, United Arab Emirates Al Forsan International Sports Resort Full time

Position**:Guest Relation Representative**

Job Location**:Abu Dhabi**

**Job Summary**

As a Guest Relations Representative you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, serves as a primary point of contact for our customers. The main goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

**Duties & Responsibilities**
- Offer consistently professional, friendly, warm and engaging service
- Give a warm welcome and check in guests taking into account the established SOPs
- Check out of departing guest in accordance with the established standards
- In charge of walk-in guests and responsible for all pro-active and day-to-day facilities issues
- Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for all resort guest in accordance with the credit policy
- Cooperate with other departments if required such as F & B, Accounting, Reservation, etc.
- Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the resort’s policies and procedures and service standards and have full knowledge of the resort’s facilities, products and services, offers, amenities, events, etc.
- Address complaints and go the extra mile to make sure our guests are satisfied
- Anticipate guest needs and build rapport with customers, responding quickly and efficiently to guest concerns
- Ensure compliance with health and quality standards
- Contributing to the development of customer satisfaction programs
- Conducts all of the above in accordance with the resort’s policy

**Minimum Qualifications & Experience**:

- Bachelor’s degree in Hospitality/Hotel Management or a related field or equivalent commercial experience
- Minimum 3 years’ UAE experience in Hospitality and / or sports facilities environment, gained in a similar role, with a proven track record in hotel related industries is preferred
- Experience in an integrated Private or Semi-Private Resort and Country Club or Sports Club with both Membership and Public access in a similar role
- Should be a customer-oriented individual with a good knowledge of hospitality industry standards
- Excellent written and oral communication skills
- Outstanding organizational and interpersonal skills
- Exceptional time-management skills
- European nationalities (Ukraine, Russian, Serbian, etc.) are welcome to apply

**Salary**: AED5,000.00 - AED6,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Guest Relations: 3 years (required)
- Hospitality: 3 years (required)

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