Guest Relations Supervisor

1 month ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

As Guest Relations Supervisor, to offer our guests a friendly and efficient service at all times, taking account of the established service standard and Management guidelines. Supervise and train all Guest Relations Executive in offering an optimal service to all guests, taking account of the established standards. Supports the reception when appropriate. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Perform other duties and responsibilities as assigned by the Guest Relations Manager or Assistant Front Office Manager.
  • Represent the Guest Relations Manager in his/her absence.
  • Know the standards and put them into practice in his daily work, thus actively pursuing the hotel's objectives.
  • Supervise the order and cleanliness of the department and lobby. Ensure appropriate appearance of all team members. Carry out regular checks in the reception and foyer area in respect of the cleanliness, modernity and good condition of the equipment and installations.
  • Draw up the holiday list by agreement with the Guest Relations Manager.
  • Participate regularly in training courses and put the skills learned there into practice.
  • Check that standards are maintained by targeted training
  • Recognize training requirements; assist in developing training plans and training courses for employees.
  • Take regular part in meetings and shift handovers.
  • Ensure a good, performance oriented working environment within the department and motivate his team.
  • Take handover from the previous shift and pass on to the next shift all the relevant information from the previous shift, including the volume of business, special guests, tasks to be clarified and to be completed and special events.
  • Is familiar with all the updates on Hotel and Local attractions.
  • Receive guests' complaints, ensure that the guests are satisfied immediately, and inform the Guest Relations Manager.
  • Know all the functions of the computer system and eliminate minor errors in the software itself.
  • Daily checks on the arrivals and VIP lists for room allocation, VIP treatments and special requirements.
  • Knowledge of the Hilton Honors Program.
  • Maintain regular contact with frequent guests and all important guests of the Hotel.
  • Support the Guest Relations Manager in carrying out all administrative work.
  • A further duty is maintaining an appropriate standard of tidiness in the work place and of dress.
  • Is aware of the joint responsibility for safety in our Hotel and abides strictly by all the safety instructions, especially when operating the machines and equipment.
  • Behave at all times in such a way as to avoid accidents.
  • Is able to raise the internal alarms correctly.
  • Know how to what to do in case of an evacuation/fire alarm or other emergencies (i.e. bomb threats).
  • Assist with other departments, as necessary

Guest Relations Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • An ability to listen and respond to demanding Guest needs
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high levels of customer service
  • Ability to work under pressure
  • Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a customer service function or in a similar role
  • A passion for delivering an exceptional level of Guest service
  • High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Relations Supervisor

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab EmiratesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning...

  • Guest Relations Supervisor

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab EmiratesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning...

  • Guest Relations Supervisor

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Marriott Hotel Al Forsan Abu Dhabi, Al Forsan International Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form...

  • Guest Relations Supervisor

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Marriott Hotel Al Forsan Abu Dhabi, Al Forsan International Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form...

  • Guest Relations Manager

    1 month ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest...

  • Guest Relations Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest...

  • Guest Relations Executive

    2 months ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Relations Executive is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.What will I be doing?As a Guest Relations Executive, you are responsible for serving guests in a friendly, timely,...

  • Guest Experience Supervisor

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates The Ritz-Carlton Full time

    Job NumberJob Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NoRelocation? NoPosition Type Non-ManagementPOSITION SUMMARYHandle guest check-ins, verify guest identity and payment,...

  • Guest Experience Supervisor

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates The Ritz-Carlton Full time

    Job NumberJob Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NoRelocation? NoPosition Type Non-ManagementPOSITION SUMMARYHandle guest check-ins, verify guest identity and payment,...

  • Telephones Supervisor

    2 months ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    A Telephones Supervisor assists the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doing?As a Telephones Supervisor, you will assist the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management...

  • Reservations Supervisor

    1 month ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time

    Job Number Job Category ReservationsLocation Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...

  • Reservations Supervisor

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time

    Job Number Job Category ReservationsLocation Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...

  • Guest Services Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Synopsis Receive and process customer requests, and enquiries and address complaints by providing excellent customer service, to increase customer satisfaction and ensure smooth running of operations at the airport. AccountabilitiesPerform a wide range of airport services (e.g. guest/baggage handling, check-in and boarding operations, tickets and boarding...

  • Guest Services Agent

    1 month ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Synopsis Receive and process customer requests, and enquiries and address complaints by providing excellent customer service, to increase customer satisfaction and ensure smooth running of operations at the airport. AccountabilitiesPerform a wide range of airport services (e.g. guest/baggage handling, check-in and boarding operations, tickets and boarding...

  • Guest Arrival Expert

    2 months ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Aloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab EmiratesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYFirst impressions are everything. When guests arrive at our...

  • Food & Beverage Supervisor - In-Room Dining - Conrad Abu Dhabi Etihad Towers

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    A Food and Beverage Supervisor - Banquet is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Team Member experience while working with the team to ensure departmental targets are met.What will I be doing?As a Food and Beverage Supervisor - Banquet, you are responsible for supervising operations of Food and...

  • Banquet and AV Supervisor

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time

    Job Number Job Category Engineering & FacilitiesLocation The Abu Dhabi EDITION, Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYInstall, maintain, perform preventative maintenance on, and recommend replacement of tools,...

  • Banquet and AV Supervisor

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time

    Job Number Job Category Engineering & FacilitiesLocation The Abu Dhabi EDITION, Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYInstall, maintain, perform preventative maintenance on, and recommend replacement of tools,...

  • Spa Therapist

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time

    Job Number Job Category SpaLocation Marriott Hotel Al Forsan Abu Dhabi, Al Forsan International Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProvide massage services to guests using props and/or products. Provide body treatments...

  • Housekeeping supervisor

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Transguard company Full time 2,500 - 3,000 per month

    Housekeeping, order cleaning supplies,developed and trian other housekeeping staff, employee training, handled departmental and guest complaints,plan and schedule cleaning programs, dealing with customers complaints