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Guest Relations Officer
4 weeks ago
Greet and greet guests upon arrival, ensuringa positive initial impression.
Providing information andassistance to guests regarding hotel facilities andservices.
Handle guest complaints and resolve problems ina timely and satisfactory manner.
Maintain a professionalappearance and behavior at all times, and represent the hotelbrand.
Coordinate with other departments to ensure smoothguest experiences.
Assist in planning and implementinghotel events and promotions.
Monitor guest satisfactionlevels and take proactive measures to enhance guestexperience.
Maintain accurate and up-to-date guestrecords and files.
Handle guest check-in and check-outefficiently and accurately.
Required profile ofcandidates
Bachelor's degree in HospitalityManagement or related field.
Minimum 2 years ofexperience in a similar role in the hospitalityindustry.
Certification in customer service or guestrelations is a plus.
Strong communication skills inEnglish and additional languages desirable.
Excellentproblem-solving skills and ability to deal with difficultsituations.
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