Guest Relations Representative

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time

Location:
Conrad Abu Dhabi, Etihad Towers


Property Shop Investments is seeking a Guest Relations Associate to join our team at our office located within Conrad Hotel, Abu Dhabi.

As a Guest Relations Associate, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.


Responsibilities:

  • Greet and welcome guests in a friendly and professional manner
  • Assist guests with inquiries, requests, and complaints promptly and efficiently
  • Handle guest checkins and checkouts, ensuring accuracy and efficiency
  • Maintain a neat and organized front desk area
  • Coordinate with other departments to fulfill guest requests and resolve issues
  • Provide information about hotel facilities, services, and local attractions
  • Assist in managing reservations and bookings
  • Uphold company standards for guest satisfaction and service quality
  • Perform administrative tasks as needed

Qualifications:

  • 24 years of experience in hospitality or customer service
  • Excellent communication and interpersonal skills
  • Fluency in English; additional languages are an advantage
  • Strong problemsolving skills and ability to handle guest inquiries effectively
  • Degree in Hospitality, Tourism, or related field is preferred
  • Ability to work in a fastpaced environment and handle multiple tasks
  • Availability to join immediately and in Abu Dhabi.

Application Question(s):

  • The offered salary range is up to 6,000 AED. Do you agree?

Language:

  • English (required)


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