Guest Check in Agent with Bike License for Holiday

2 weeks ago


Dubai, United Arab Emirates The Smart Concierge Full time

The Smart Concierge is the UAE's short-term rental operator specializing in high end residential accommodation for holiday makers and corporate travelers.

As part of our expansion, we are looking for **Guest Check In Agent with Valid Motorbike License** to assist our customers with their needs. You must make sure our clients feel welcomed and ensure their pleasant and comfortable stay at our properties.
- Provide upscale guest service experiences for clients throughout their stay.
- Monitor daily bookings and ensure assigned properties are prepared prior to check-in.
- Oversee check-in and check-out procedures, including reservations and financial transactions.
- Actively listen to and resolve complaints.
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
- Promote all amenities and conveniences offered.
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
- Liaise with the Operations department to provide an overall comfortable guest experience.
- Analyze customer feedback and online reviews and suggest ways to improve ratings.
- Establish friendly relationships with clients
- Customer service driven with outstanding communication and active listening skills.
- Coordinating housekeeping schedules and property maintenance works.
- Conducting periodic quality checks of premises to ensure everything is up to standard.
- You should also be on hand for guest emergencies at any time.
- Flexibility in working hours.
- Strong sense of responsibility and a professional presentation.
- Bachelor’s degree in Hospitality Management, Tourism, Business Administration or relevant field is a plus.
- Valid UAE Driver's License.
- Experience in hospitality and customer relations is essential.
- Proficiency in English; knowledge of other languages is a plus.
- Must possess Excellent problem-solving and multitasking skills.
- Ability to work in a team and coordinate with other departments.

**Job Types**: Full-time, Permanent

**Salary**: From AED3,000.00 per month



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