Guest Service Agent

2 weeks ago


Dubai, United Arab Emirates MASAKEN FACILITY MANAGEMENT SERVICES Full time

Job Title**:Guest Service Agent**

Department : Masaken Homes

Reports to :Operations Manager

**Responsibilities & Duties**:

- Greet guests upon arrival with a warm and welcoming demeanor.
- Assist guests with check-in and check-out processes efficiently and accurately.
- Provide information to guests regarding the property amenities, local attractions, and services.
- Handle guest inquiries, requests, and complaints promptly and professionally, aiming for resolution and guest satisfaction.
- Maintain a tidy and organized lobby area, ensuring it reflects the standards of the holiday home.
- Process reservations and manage guest bookings effectively, utilizing the booking system.
- Coordinate with housekeeping and maintenance staff to ensure rooms are prepared to the highest standards for guest arrivals.
- Communicate effectively with other team members to ensure seamless guest experiences.
- Upsell additional services and amenities to guests when appropriate.
- Maintain a high level of knowledge about the property and its surrounding area to provide personalized recommendations to guests.

**Working Experience & Skills & Qualifications**
- Proven experience in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Ability to remain calm and composed under pressure.
- Proficiency in computer skills and experience with booking systems/software (experience with [specific software] is a plus).
- Flexibility to work various shifts, including weekends and holidays.
- Knowledge of local attractions and amenities is desirable.
- High school diploma or equivalent; additional education in hospitality is a plus.
- A passion for providing exceptional customer service and creating memorable guest experiences.
- Valid UAE Motorcycle / Driving License is a must.


  • Guest Service Agent

    5 days ago


    Dubai, United Arab Emirates STARZONE SUITE Full time

    We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. **Guest Service Agent duties...

  • Guest Service Agent

    1 week ago


    Dubai, United Arab Emirates Avani Ibn Battuta Hotel Full time

    Guest Service Agent - Avani Ibn Battuta Hotel We are currently hiring a Guest Service Agent to join our team at Avani Ibn Battuta Hotel. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests and ensuring that their stay with us is comfortable and enjoyable. **Responsibilities**: 1- Greeting and welcome...

  • Guest Service Agent

    1 month ago


    Dubai, United Arab Emirates Dubai Marine Beach Resort & Spa Full time

    We are seeking a highly motivated and customer-oriented Guest Service Agent to join our team. The Guest Service Agent will be responsible for providing exceptional customer service to guests during their stay at our hotel. Key Responsibilities: Greet and welcome guests upon arrival Register and assign rooms to guests Handle guest check-ins and...

  • Guest Services Agent

    1 month ago


    Dubai, United Arab Emirates Hilton Full time

    A Guest Services Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Services Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Services Agent

    4 weeks ago


    Dubai, United Arab Emirates Hilton Full time

    A Guest Services Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Services Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    1 month ago


    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    4 weeks ago


    Dubai, United Arab Emirates FLORA INN HOTEL DUBAI a For Full time

    Service agents in this industry perform a variety of tasks depending on the services they provide to the guest, the size of the property they oversee, and its location. Here are some tasks a guest service agent may be responsible for: - welcoming guests as they arrive at the property and making a positive first impression - checking guests in, issuing keys...

  • Guest Service Agent

    1 month ago


    Dubai, United Arab Emirates Grandeur Hotel Full time

    As a Guest Service Agent your roles is to be responsible and provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. - Welcome guests upon their arrival and assign rooms - Perform all check-in and check-out tasks - Manage online and phone reservations - Provide information about hotel,...

  • Guest Service Agent

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    4 weeks ago


    Dubai, United Arab Emirates MINOR Hotels Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Guest Services Agent

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Guest Services Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Services Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and...

  • Guest Service Agent

    3 weeks ago


    Dubai, United Arab Emirates flora inn hotel Full time

    _**As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to...

  • Guest Service Agent

    1 month ago


    Dubai, United Arab Emirates flora inn hotel Full time

    _**As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to...

  • Guest Service Agent

    1 month ago


    Dubai, United Arab Emirates The Address Hotels & Resorts Full time

    The Guest Services Agent will be responsible for checking-in and checking out Hotel guests, in a friendly and professional manner. The Agent will maintain a professional image and attitude at all times, as they play a crucial role in forming the first and last impressions of the guest of the Hotel. - Handle check-in and checkout of arriving and departing...

  • Guest Service Agent

    4 weeks ago


    Dubai, United Arab Emirates Hi Guests Vacation Homes Rental LLC Full time

    We are currently seeking for a dynamic guest service agent who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a GSA you are responsible for daily assigned duties as instructed by Supervisors while adhering to our policies and procedures and your role will include key...

  • Guest Service Agent

    4 weeks ago


    Dubai, United Arab Emirates Hi Guests Vacation Homes Rental LLC Full time

    We are currently seeking for a dynamic guest service agent who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a GSA you are responsible for daily assigned duties as instructed by Supervisors while adhering to our policies and procedures and your role will include key...

  • Guest Service Agent

    4 weeks ago


    Dubai, United Arab Emirates Grande Golden Full time

    **JOB DESCRIPTION**: - To greet and welcome the guests who are checking in, arrange for the collection and storage of their luggage - To pay close attention and carefully listen to the needs of the guests and to attend to their special needs - If there are any issues, he/she is responsible for apologizing in an empathetic manner and then sorting out the...

  • Guest Service Agent

    2 weeks ago


    Dubai, United Arab Emirates NOVOTEL Full time

    Company Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you...

  • Guest Service Agent

    1 week ago


    Dubai, United Arab Emirates Hilton Full time

    Guest Service Agent (Emirati) A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    4 weeks ago


    Dubai, United Arab Emirates Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...