Guest Service Agent
8 months ago
Job Title**:Guest Service Agent**
Department : Masaken Homes
Reports to :Operations Manager
**Responsibilities & Duties**:
- Greet guests upon arrival with a warm and welcoming demeanor.
- Assist guests with check-in and check-out processes efficiently and accurately.
- Provide information to guests regarding the property amenities, local attractions, and services.
- Handle guest inquiries, requests, and complaints promptly and professionally, aiming for resolution and guest satisfaction.
- Maintain a tidy and organized lobby area, ensuring it reflects the standards of the holiday home.
- Process reservations and manage guest bookings effectively, utilizing the booking system.
- Coordinate with housekeeping and maintenance staff to ensure rooms are prepared to the highest standards for guest arrivals.
- Communicate effectively with other team members to ensure seamless guest experiences.
- Upsell additional services and amenities to guests when appropriate.
- Maintain a high level of knowledge about the property and its surrounding area to provide personalized recommendations to guests.
**Working Experience & Skills & Qualifications**
- Proven experience in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Ability to remain calm and composed under pressure.
- Proficiency in computer skills and experience with booking systems/software (experience with [specific software] is a plus).
- Flexibility to work various shifts, including weekends and holidays.
- Knowledge of local attractions and amenities is desirable.
- High school diploma or equivalent; additional education in hospitality is a plus.
- A passion for providing exceptional customer service and creating memorable guest experiences.
- Valid UAE Motorcycle / Driving License is a must.
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