Check-in/check-out Coordinator

7 months ago


Dubai, United Arab Emirates Alliance Ventura Full time

Alliance Ventura Holiday Homes is a premier provider of luxury vacation rentals in the vibrant city of Dubai. We are committed to delivering exceptional guest experiences by offering a diverse portfolio of high-quality holiday homes in key locations across the city.

As a Guest Services Coordinator at Alliance Ventura Holiday Homes, you will be an integral part of our commitment to delivering unparalleled hospitality to our guests. Your primary responsibilities will encompass various aspects of guest services and coordination.

**Key Responsibilities**:
**Guest Check-In and Check-Out**:
Warmly welcome guests upon arrival and facilitate a smooth and efficient check-in process.
Ensure accurate recording of guest details and preferences.
Oversee the check-out process, ensuring all necessary procedures are followed.

**Property Orientation**:
Provide guests with detailed information about the holiday home, its features, and amenities.
Offer guidance on local attractions, dining, and entertainment options.

**Communication and Coordination**:Maintain effective communication with guests, addressing inquiries and concerns promptly.
Collaborate with housekeeping, maintenance, and other departments to ensure seamless operations.

**Concierge Services**:Act as a concierge by assisting guests with reservations, transportation, and special requests.
Curate and share information on local events and activities.

**Problem Resolution**:Handle guest concerns and issues with professionalism and efficiency.
Collaborate with management to resolve complex matters.

**Qualifications**:

- Previous experience in guest services, hospitality, or a related field is preferred.
- Excellent communication skills in English; additional languages are a plus.
- Knowledge of Dubai's attractions, dining, and entertainment options.
- Strong organizational skills and attention to detail.
- Familiarity with property management software is an advantage.

**Benefits**:We offer a competitive salary, health benefits, and opportunities for career growth within our dynamic organization.

**Salary**: AED2,000.00 - AED3,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- For which Holiday Home company did you work?

**Experience**:

- holiday home: 1 year (required)



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