In-site Guest Relations Agent

4 months ago


Dubai, United Arab Emirates Stay Hub vacation homes rental LLC Full time

We are currently seeking a dynamic and customer-oriented In-Site Guest Relations Agent to join our team and assist our valued holiday home rental guests with a seamless experience during their stay. As a Guest Relations Agent, you will play a vital role in ensuring guest satisfaction and comfort, handling essential tasks such as check-in, check-out, welcoming guests, addressing concerns, overseeing apartment maintenance, and conducting health check-ups.

**Responsibilities**:

- Warmly welcome guests upon arrival and ensure a smooth and efficient check-in process.
- Assist guests throughout their stay, providing excellent customer service and promptly addressing any concerns or inquiries they may have.

Conduct regular health check-ups of the apartments, ensuring they meet our high standards of cleanliness and comfort.

Oversee maintenance and repair needs of the apartments, coordinating with the appropriate teams to ensure timely resolutions.
- Collaborate with various departments to ensure guests' needs are met, creating a positive and memorable experience for them.
- Maintain a professional and friendly demeanor at all times, representing our holiday home rentals with utmost professionalism.

Utilize your language skills in both English and Arabic to communicate effectively with a diverse range of guests.

**Requirements**:

- Fluent in both English and Arabic, with exceptional verbal and written communication skills in both languages.

Possess a valid car and driving license, as this position may involve travel between different properties.

Residents visa holders are preferred, demonstrating a commitment to the local community.

Mandatory minimum of 2 years of guest relations experience or a similar role in holiday homes, hotels, or the hospitality industry.
- Previous experience in guest relations or hospitality is advantageous but not mandatory; we value passion and willingness to learn.

To apply, please submit your updated resume and a brief cover letter highlighting your language proficiency and a mandatory minimum of 2 years of relevant guest relations experience. We look forward to welcoming you to our team

**Salary**: AED2,000.00 - AED4,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of experience do you have?
- Do you have your own visa?
- What degree are you holding?
- Do you have license and car?
- Are you ready to join immediately


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