Head of Operations

2 weeks ago

UAE, United Arab Emirates Allianz Partners Full time

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.

The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers.

**Summary**:
The Head of Operations determines the long-term strategic goals of NEXtCARE Operations. The incumbent will be responsible to ensure operational excellence through strategizing, monitoring, and planning the functioning of all divisions within Operations in the Gulf Region (UAE, Oman, Kuwait, Bahrain and Qatar). This will be done through proactive initiatives to optimize efficiency and customer satisfaction.

This role has an overall responsibility to plan, direct, and manage the operations in the following departments: Pre-Certification (Out Patient), Medical Claims (In Patient), Claims Management, After Sales Support, and Care Centre.

**Main Tasks**:
**Strategy formulation and implementation**:

- Contribute to the development and refinement of NEXtCARE vision and strategy
- Support the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and
- long-term profitability and returns to its shareholders
- Liaise with other executive heads on the implementation of the company’s strategic and operational plans
- Develop, review, and report on the operations division’s strategy, ensuring the strategic objectives are well understood and executed by the heads of department
- Project Management - plan, organize, and manage resources to bring about the successful completion of specific project goals and objectives.
- Deliver all aspects of Departmental Management including: Quality Hires and Training needs / Personal Development / Performance Monitoring / Team Building.

**Management of the overall Operations function**:

- Provide strategic leadership to build Operations, develop Standard Operating Procedures, and ensure ongoing process improvements.
- Ensure that the operations functions of the company are run effectively and efficiently so that each operational division performs in terms with their strategic plan, developmental plan and operational plan objectives
- Develop, iterate, document, and execute strategies taking into account uncertainties, key decisions, potential outcomes, and estimated associated costs.
- Identify issues and trends and advice corrective action with regards to Operations process; provides guidance and sets policies for all functions within Operations.
- Maintain the administration, budgeting, monitoring, reporting, communication and liaison on all company affairs at a level acceptable to the management
- Implement, maintain and manage an effective system of controls throughout the company, covering non-financial as well as financial controls;
- Ensure that operating objectives and standards of performance are well defined and implemented across the function.
- Ensure that appropriate standards of conduct are established and complied with.
- Present a yearly budget for COO approval and prudently manage resources within those budget guidelines according to company policy and within ethical corporate governance guidelines
- Management, monitoring, reporting and communication in regard to financial and physical resources, administration and budgeting of operations
- Maintain and develop organizational culture, values and reputation in its markets and with all staff, customers, partners and official bodies.

**People Management**
- Build and lead an effective and cohesive management team
- In consultation with HR implement effective succession planning, people
- Management, development, recruitment, and retention strategies for the division
- Manage the performance of all heads of department within the division
- Ensure proper execution of performance management system
- Promotion of employment equity and transformation

**Minimum Requirements**:

- Bachelors in a relevant discipline; Medical qualification is an advantage
- Minimum 7 years relevant experience in a senior role in the TPA/Assistance Operations
- Strong business and operational acumen
- Excellent communication skills, both written a

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