Head - Operations & Support Services - Aldar

9 months ago

UAE, United Arab Emirates Aldar Education Full time

Aldar Education is currently seeking Head - Operations & Support Services to support our growing family of owned and operated schools in the Abu Dhabi, UAE.

**Job Purpose**:
As a senior lead, the incumbent will be responsible for leading, implementing and supporting initiatives within their Premium + school, as required by HQ Operations, to ensure an effective approach for a consistent, systematic, safe school operation. In addition, the role will ensure the school is compliant with related internal & external directives and regulations.

The incumbent will continuously strive to exceed internal & external customer expectations, capitalising the economic profit and return on capital investment, while embracing the Aldar Education core values. To embody the values, vision and ethos of Aldar Education and assist the department in ensuring high quality and successful outcomes.

**Main Duties**:

- To drive all aspects of operational efficiencies at school level through strong leadership and integrity, clear communication, defined strategy, creative thinking, and robust processes.
- To be the senior operational lead and a part of the school’s senior leadership team and ensure a consistent and streamlined approach in line with identified strategic directives, whilst maximising cost efficiencies, return on investment and quality standards.
- To collaborate with school principal and HQ senior leadership teams to drive efficiencies and maximise return on capital investment through the effective development and management of operational and capital budgets.
- To implement processes and provide strategic guidance to the principals and senior leadership teams on audit and regulatory compliance matters, ensuring that schools maintain compliance throughout the year in all authority and internal audit visits.
- To ensure that all operations, administration, and support service staff are supported with high quality continuous professional development and training which contributes to the overall development and achievements of the school.
- To oversee the key strategic objectives for the school through formulating and leading on specific aspects of the business and/or improvement plan as they relate to operations and support services.

**Specific Duties**:
**General Operations**
- To support the principal and school-based function leads in implementing the agreed business strategy for the school.
- Development and implementation of policies, systems, processes, and student safeguarding measures relevant to their school and in conjunction with HQ teams to ensure business continuity and service deliverables.
- Be contactable outside of normal school hours, available to attend site to support the operations teams when required in line with the Aldar Education Critical Incident Response Protocols.

**Leadership & Management**:

- Oversee the performance of the operations, administration, and support service staff to ensure high standards of service are maintained throughout the school and provide a collegial efficient and effective service culture.
- Continuously review school support services operating models and staffing levels to ensure the school is suitably resourced to deliver key objectives whilst ensuring school financial and operational performance is maintained.
- Support the wider cluster to promote consistency, efficiency and contribute to integration projects when required

**Finance, Commercial & Procurement**:

- To support the principal and direct reports in developing & monitoring all relevant budgets and expenditure, particularly operational costs, ensuring the department receives best value and service at all times.
- Ensure Delegation of Authority processes and procedures are followed at all times.

**Relationship & Stakeholder Management**:

- Embrace and encourage the ethos and standards of excellence as defined in the Aldar Education core values.
- Ensure full compliance with local government authority regulations to safeguard against fines of any nature as a result of non-renewal of contracts at school level.
- Ensure all internal and external audits are effectively managed and that actions arising from such audits are completed in a timely and appropriate manner.

**Health, Safety & Environment**
- To lead and support a culture of ‘no hurt, no harm’ through pro-active and pragmatic risk-based decision making.
- To promote and demonstrate a supportive and business focused approach to the management of risk, with a solution-based mentality.
- To act as the responsible person for HSE effectiveness and ensure full compliance with current health & safety legislation and/or guidelines as issued by Aldar Education HQ.
- Professionally offering challenge and fact led opinion on decision making in relation to risk mitigation, for the benefit of the wider Aldar group.
- To drive a positive and proactive safe, healthy and environmental culture and act as a champion for safety, health and sustainability.

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