Call Centre Agent

4 days ago


Dubai, United Arab Emirates Easy Lease Motor Cycle Rental Full time

We are looking for **Call Center Agent** at Easy Lease Motorcycle who will be responsible for managing incoming and outgoing customer calls, addressing account inquiries, handling customer complaints, and resolving support issues in a timely and professional manner.

**Key Responsibilities**:

- Answer inbound calls and document call details in tracker.
- Chat Support for riders and customers for emergency assistance and general queries.
- Add Service booking or Breakdown order on CRM portal.
- Monitor Fleet management system across all the regions of UAE.
- Track real time location of Easy Lease bikes and initiate recovery as per clients’ request.
- Monitor FMS Alerts, make quick decision and follow up with appropriate action.
- Resolve customer complaints and issues by identifying the cause of the problem and offering solutions in a timely and professional manner.
- Escalate complex issues to the appropriate department or supervisor when necessary.

*

**Qualification & Skills**:

- High school diploma or equivalent.
- Previous experience in a call center or customer service role, preferably in the automotive or leasing industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and customer-focused attitude.
- Ability to handle high call volumes while maintaining quality service.
- Basic computer proficiency and experience with customer service software (CRM).
- Multitasking ability and attention to detail.
- Bilingual in Hindi/Urdu and English is a plus.
- Salary: AED 2500 plus Accommodation and Transportation.

Pay: Up to AED2,500.00 per month


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