Vip Calling Executives
6 months ago
As an iGaming VIP Calling Executive, you will be responsible for providing exceptional service and personalized support to our high-rolling players. Your primary objective is to cultivate strong relationships with VIP customers, ensuring their satisfaction, retention, and continued loyalty to the platform.
**Responsibilities**:
**VIP Customer Management**:Act as the dedicated point of contact for VIP players, catering to their gaming needs, inquiries, and requests promptly and professionally.
Develop a deep understanding of each player's gaming preferences, behaviors, and expectations to provide tailored and personalized service.
**Relationship Building**:Foster and maintain strong, long-term relationships with VIP customers through regular communication, personalized interactions, and exclusive offers.
Anticipate player preferences and proactively offer personalized gaming experiences to enhance their satisfaction.
**Retention and Loyalty**:Implement retention strategies to ensure VIP player satisfaction and long-term loyalty to the platform.
Offer exclusive bonuses, promotions, and incentives tailored to each player's gaming style and preferences.
**Issue Resolution and Support**:Serve as a liaison between VIP players and internal departments to resolve gaming-related issues promptly and effectively.
Provide guidance and support to VIP players regarding gaming features, bonuses, and account-related queries.
**VIP Events and Communication**:Organize and host exclusive VIP events, tournaments, or promotions to engage and retain high-value players.
**Requirements**:
- Previous experience in a similar role within the iGaming industry or in customer service/sales roles with high-value clients.
- In-depth knowledge of online gaming platforms, games, and trends.
- Excellent communication and relationship-building skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to handle confidential information with discretion.
- Familiarity with CRM software and customer service tools used in the iGaming sector is advantageous.
**Job Types**: Full-time, Permanent
**Salary**: Up to AED4,000.00 per month
Application Question(s):
- Do you have experience in iGaming industry?
- Do you speak Telugu and Hindi fluently?
Ability to Commute:
- Dubai (required)
Ability to Relocate:
- Dubai: Relocate before starting work (required)
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