Vip Calling Executives

6 months ago


Dubai, United Arab Emirates Bee Idea Technology LLC Full time

As an iGaming VIP Calling Executive, you will be responsible for providing exceptional service and personalized support to our high-rolling players. Your primary objective is to cultivate strong relationships with VIP customers, ensuring their satisfaction, retention, and continued loyalty to the platform.

**Responsibilities**:
**VIP Customer Management**:Act as the dedicated point of contact for VIP players, catering to their gaming needs, inquiries, and requests promptly and professionally.
Develop a deep understanding of each player's gaming preferences, behaviors, and expectations to provide tailored and personalized service.

**Relationship Building**:Foster and maintain strong, long-term relationships with VIP customers through regular communication, personalized interactions, and exclusive offers.
Anticipate player preferences and proactively offer personalized gaming experiences to enhance their satisfaction.

**Retention and Loyalty**:Implement retention strategies to ensure VIP player satisfaction and long-term loyalty to the platform.
Offer exclusive bonuses, promotions, and incentives tailored to each player's gaming style and preferences.

**Issue Resolution and Support**:Serve as a liaison between VIP players and internal departments to resolve gaming-related issues promptly and effectively.
Provide guidance and support to VIP players regarding gaming features, bonuses, and account-related queries.

**VIP Events and Communication**:Organize and host exclusive VIP events, tournaments, or promotions to engage and retain high-value players.

**Requirements**:

- Previous experience in a similar role within the iGaming industry or in customer service/sales roles with high-value clients.
- In-depth knowledge of online gaming platforms, games, and trends.
- Excellent communication and relationship-building skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to handle confidential information with discretion.
- Familiarity with CRM software and customer service tools used in the iGaming sector is advantageous.

**Job Types**: Full-time, Permanent

**Salary**: Up to AED4,000.00 per month

Application Question(s):

- Do you have experience in iGaming industry?
- Do you speak Telugu and Hindi fluently?

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)



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