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Customer Care Agent
2 weeks ago
Join Our Team Customer Care Agent Position Available
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic, multi-cultural environment? If so, RAD Holiday Homes invites you to be part of our team as a Customer Care Agent
Company Overview:
RAD Holiday Homes is a leading DTCM licensed Operator for short-term rentals in Dubai. We specialize in offering a diverse range of atmospheres, interiors, and decors tailored to the unique tastes and needs of our tenants. With a commitment to excellence, we provide comprehensive services to both guests and property owners.
Job Responsibilities:
As a Customer Care Agent, you will play a pivotal role in ensuring the satisfaction of our guests and the smooth operation of our rental properties. Your responsibilities will include:
- Promptly addressing and resolving guest inquiries, complaints, and requests.
- Recording and managing support tickets, coordinating with relevant departments for efficient resolution.
- Communicating with upcoming guests to facilitate pre-arrival procedures and document submission.
- Processing and improving documents, ensuring accuracy and completeness.
- Recording guest information and documents in internal systems.
- Coordinating with team members to resolve issues promptly.
- Assisting with issue escalation and providing required reports to management.
- Performing other administrative tasks as assigned.
*
**Benefits**:
We offer competitive benefits to our valued team members, including:
- Monthly salary of 5000 AED.
- Employment visa and Medical Insurance Plan provided.
- Paid leave for work-life balance.
- A supportive and vibrant working environment.
- Comprehensive training and ongoing support.
- Opportunity to work in a multi-cultural setting, gaining valuable experience.
**Salary**: AED5,000.00 per month
**Experience**:
- Customer Care: 2 years (required)
- Holiday Homes: 1 year (preferred)
**Language**:
- English (required)
- Arabic (preferred)
Ability to Commute:
- Dubai (required)
Ability to Relocate:
- Dubai: Relocate before starting work (required)
Application Deadline: 29/02/2024
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