Customer Care Agent

2 weeks ago


Dubai, United Arab Emirates RAD Holiday Homes Full time

Join Our Team Customer Care Agent Position Available

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic, multi-cultural environment? If so, RAD Holiday Homes invites you to be part of our team as a Customer Care Agent

Company Overview:
RAD Holiday Homes is a leading DTCM licensed Operator for short-term rentals in Dubai. We specialize in offering a diverse range of atmospheres, interiors, and decors tailored to the unique tastes and needs of our tenants. With a commitment to excellence, we provide comprehensive services to both guests and property owners.

Job Responsibilities:
As a Customer Care Agent, you will play a pivotal role in ensuring the satisfaction of our guests and the smooth operation of our rental properties. Your responsibilities will include:

- Promptly addressing and resolving guest inquiries, complaints, and requests.
- Recording and managing support tickets, coordinating with relevant departments for efficient resolution.
- Communicating with upcoming guests to facilitate pre-arrival procedures and document submission.
- Processing and improving documents, ensuring accuracy and completeness.
- Recording guest information and documents in internal systems.
- Coordinating with team members to resolve issues promptly.
- Assisting with issue escalation and providing required reports to management.
- Performing other administrative tasks as assigned.

*

**Benefits**:
We offer competitive benefits to our valued team members, including:

- Monthly salary of 5000 AED.
- Employment visa and Medical Insurance Plan provided.
- Paid leave for work-life balance.
- A supportive and vibrant working environment.
- Comprehensive training and ongoing support.
- Opportunity to work in a multi-cultural setting, gaining valuable experience.

**Salary**: AED5,000.00 per month

**Experience**:

- Customer Care: 2 years (required)
- Holiday Homes: 1 year (preferred)

**Language**:

- English (required)
- Arabic (preferred)

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)

Application Deadline: 29/02/2024


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