Customer Care Executive

1 week ago


Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

Hatchfit Physiotherapy Clinic is seeking a dedicated FullTime Customer Care Executive to join our team in Dubai.

Job Responsibilities:

  • Manage import and export shipping orders from clients or initiated by Customer Service Front Line covering sea freight airfreight and land freight.
  • Open shipping orders and insert Request for Quotations. Obtain rates negotiate and follow up on quotations from agents.
  • Track daily orders from clients with the operations department and agents.
  • Submit offers to clients and file them appropriately. Amend and renew contracts/offers upon approval from the customer service manager.
  • Resolve client issues and respond to inquiries following company policies.
  • Handle pickup requests or delivery orders according to client requirements.
  • Ensure cargo deliveries align with client credit agreements and payment terms.
  • Prepare client operation invoices and submit them to the Direct Manager.
  • Generate sales leads and ensure proper circulation in the sales department via software.
  • Coordinate with the sales team and CRM regarding client problems and requests to provide optimal responses.
  • Adhere to all company policies work procedures instructions and directives to achieve company objectives.

Job Requirements:

  • University graduate or equivalent.
  • 02 years of work experience preferably in Customer Service.
  • Good verbal and written English skills.
  • Proficiency in MS Office (Word Excel Outlook).
  • Eligibility to work in Dubai.

Join Hatchfit Physiotherapy Clinic in Dubai and be a part of a team dedicated to providing excellent customer service in a dynamic and growing field. Apply now to help us achieve our mission of exceptional client care and satisfaction.

This job has been sourced from an external job board.
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