Customer Care Agent for a Healthcare

3 weeks ago


Dubai, United Arab Emirates Concentrix Full time
About the job

JobTitle:

Customer Care Agent for a HealthcareCompany with English andFinish

JobDescription

Wekeep growing

Our brand-newclient is a science-led global healthcare company with a specialpurpose to improve the quality of human life by helping people domore, feel better а live longer.

Looking for ajob where you can really help people? Join ourCustomer Care team working with aglobal healthcare brand. If you’re an empathetic person,with great English and Finish skills,you could be perfect for this role. Applynow

Your typicalday:

As a representative of thebrand, you will be the face of the company to the consumers.Whether receiving notice of a complaint or providing helpfulinformation or engaging in conversation on social media, ConsumerCare specialists aim to make life easier for the Consumers astrusted friends.

You will utilize activelistening and conversational leadership skills to accuratelyunderstand all consumer issues efficiently. Ensure appropriateadditional attention given to sensitive contacts and cases. Developexpertise in the product portfolio and our Consumers’expectations unique to each product and category. We would rely onyou to be proactive and become a key player in building our supportteam by sharing ideas and contributing to the overall improvementof the quality of servicesprovided.

What you need to haveis:

  • Empathyand ability to perceive, detect and manageemotions
  • Fluency in English and Finish, bothwritten and verbal
  • Strong phone and verbalcommunication skills, along with activelistening.
  • Work experience in a customerexperience center is an advantage
  • Good typingand computer skills (MS Office applications)
  • Beorganized, have decision-making and analyticalskills
  • Team player with a greatattitude
  • High school education

What do you get fromus?

  • Competitivesalary
  • A bright, modern and exciting place towork, with excellent staff facilities
  • Medicalplan fully covered by thecompany
  • Transportation allowance and Lifeinsurance
  • Various career developmentopportunities
  • Annual reward and recognitionevents
  • Holiday pay
  • Team andConcentrix events

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