Customer Care Agent

1 week ago

Dubai, Dubai, United Arab Emirates Deliveroo Full time

You will report to the Customer Care Team Manager, and you will be based in our Dubai offices (API Trio Tower) and working in the office full time.


You will:

  • Identify the reason for escalations, showing empathy and a determination to resolve and deescalate issues whilst providing clear resolutions promptly by correctly following our policies
  • Provide feedback to Team Leaders on frontline agent performance issues to help drive improvements across the team
  • Be able to clearly articulate to customers why a decision has been made and to be in objection handling when dealing with conflicts
  • Resolve contacts by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Provide highquality support to Deliveroo's most valued customers
  • Work a rotating shift pattern across 7 days a week, 24 hours a day, including public holidays
  • Complete any other tasks as directed by line manager or senior management

Requirements:

  • Minimum of
    2 years of experience in a
    contact center environment with a focus on complaints handling
  • Proficiency in
    Urdu and
    English languages at a C1/C2 level is a
    must.
  • Advanced user of Microsoft Office/Google Workspace, CRM tools like Zendesk/Amazon Connect, with fast and accurate typing skills
  • Experience handling support requests from a variety of different channels abilities, effective time and priority management
  • Experience with meeting targets and maintaining high standards
  • Ability to articulate decisions to customers across all channels, balancing firmness and fairness
  • Root cause analysis expertise to provide efficient solutions
  • Take full ownership of resolving customer issues
  • Proficient in managing difficult conversations and conflict resolution
  • Experience contributing to the ongoing development of departmental processes
  • Experience empathizing with frustrated customers

Why Deliveroo


Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world.

We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there.

We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare.

Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice.

Benefits are country-specific, please ask your recruiter for more information.

Diversity


At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.

That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.

All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

  • Customer Care Executive

    1 week ago

    Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Hatchfit Physiotherapy Clinic is seeking a dedicated FullTime Customer Care Executive to join our team in Dubai. Job Responsibilities:Manage import and export shipping orders from clients or initiated by Customer Service Front Line covering sea freight airfreight and land freight.Open shipping orders and insert Request for Quotations. Obtain rates negotiate...

  • Customer Care Executive

    1 week ago

    Dubai, Dubai, United Arab Emirates Hatchfit Physiotherapy Clinic Full time

    Hatchfit Physiotherapy Clinic is seeking a dedicated Full-Time Customer Care Executive to join our team in Dubai.Responsibilities: Manage import and export shipping orders from clients or initiated by Customer Service Front Line, covering sea freight, airfreight, and land freight. Open shipping orders and insert Request for Quotations. Obtain rates,...

  • Customer Care Executive

    1 week ago

    Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Job Responsibilities:Manage import and export shipping orders from clients or initiated by Customer Service Front Line covering sea freight, airfreight, and land freight.Open shipping orders and insert Request for Quotations. Obtain rates, negotiate, and follow up on quotations from agents.Track daily orders from clients with the operations department and...

  • Customs Clearance Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Care Ocean Logistics LLC Full time

    We are looking for an experienced Customs Clearance Agent to join immediately under the capacity of Executive to drive all the Customs clearance work and related documentation work.Processing of all types of customs bill.Handling Dnata DWC/FG5 import and exportKnowledge of Land, Sea and Air cargo customs clearanceCollection of documents/DO for customs...

  • Customer Care Executive

    1 week ago

    Dubai, Dubai, United Arab Emirates Advanced Care Medical Center Full time

    We are actively seeking Customer Care Executive to join our team.Full job description: All queries to be responded to efficiently and informatively, with polite language in English or Hindi. Strong ability to work on multiple tasks or assignments. Good communication skills.Additional Qualifications: Basic Computer Knowledge Highly motivated and energetic...

  • Customer Service Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Guardforce Security UAE Full time

    Guardforce security services is proud to announce a vacancy has been placed for a Customer Service Agent. Excellent communication Good literacy Be able to speak English and Urdu/Hindi Presentable Confident Good hospitality Good customer care skills, honesty, punctuality &integrityJOB REQUIREMENTS: Proven minimum 1 year in UAE working experience. Customer...

  • Supervisor Customer Care Jobs In Dubai UAE 2023

    1 week ago

    Dubai, Dubai, United Arab Emirates KEO International Full time

    Supervisor Customer Care Jobs In Dubai UAE 2023 | KEO InternationalFor More Top Organization JobsClick HereAs a Supervisor Customer Care – Outbound, you be leading the deployment and execution of the IQOS Customer Outbound/Proactive strategy to deliver a multi-channel service offering and outstanding Customer Service Centre model across multiple GCC...

  • Customer Care Operations Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Customer Care Lead

    1 week ago

    Dubai, Dubai, United Arab Emirates LANDMARK Group Full time

    Previous experience in a call center environment as a Quality Lead for a minimum of two years, with a focus on quality assurance and monitoringIncrease and maximize productivity targets through driving retail KPIs and operation basicsWork effectively with call center teams, supervisors, and managers to implement quality initiatives and drive...

  • Customer Care Lead

    1 week ago

    Dubai, Dubai, United Arab Emirates LANDMARK Group Full time

    Previous experience in a callcenter environment as a Quality Lead for a minimum of two years,with a focus on quality assurance andmonitoringIncrease and maximize productivitytargets through driving retail KPIs and operationbasicsWork effectively with call center teams,supervisors, and managers to implement quality initiatives anddrive performanceStrong...

  • Real Estate Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates WE CARE PROPERTIES Full time

    We Care Properties is a real estate agency based in Dubai that specializes in the UAE Real Estate Market. As a leader in the market, we have extensive experience in the primary sales market with Dubai's most prominent developers. We offer a comprehensive range of real estate services across both residential and commercial properties.Role DescriptionThis is a...

  • Assistant Administratif

    1 week ago

    Dubai, Dubai, United Arab Emirates FRENCHY CUSTOMER CARE Full time

    **Description du poste****Points majeurs avant de postuler**:- L'entreprise travaillant exclusivement pour des clients basés en France, l'organisation du temps de travail est basée sur le calendrier français Du Lundi au Vendredi - repos Samedi/Dimanche - jours fériés français et sur les horaires de bureaux en France (+2/3 heures de décalage horaire...

  • Customer Care

    1 week ago

    Dubai, Dubai, United Arab Emirates Chalhoub Group Full time

    INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...

  • Customer Care Specialist

    1 week ago

    Dubai, Dubai, United Arab Emirates Kerry Full time

    Customer Care Specialist | Kerry DubaiEvery day, millions of people throughout the world consume foods and beverages containing Kerry's taste and nutrition solutions. We are committed to making the world of food and beverage better for everyone, and dedicated to our Purpose, Inspiring Food, Nourishing Life.Customer Care Specialist | Kerry Dubai | Apply...

  • Customer Care Executive

    1 week ago

    Dubai, Dubai, United Arab Emirates Najma Consultancy Full time

    NAJMA CONSULTANCY01-03 years:Dubai:Competitive: DAY Posted: 3 Hours ago Job Likes: Not Available Job Views: Not Available Full TimeJob Descriptions:We are looking for a customer care executive who will be responsible for providing exceptional customer care to the clients to drive business growth. They must be able to handle stressful situations and be...

  • Customer Care Executive

    1 week ago

    Dubai, Dubai, United Arab Emirates Najmaconsultancy Full time

    We are looking for a Customer Care Executive who will be responsible to provide exceptional customer service to clients seeking information, assistance, and support related to our all-business units. You will play a critical part in ensuring clients have a positive experience and receive accurate information about our business units. Responsibilities ...

  • Care Centre Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Allianz Partners Full time

    SUMMARYThe main duty of a CareCentre - Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also...

  • Care Centre Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Allianz Partners Full time

    SUMMARYThe main duty of an Customer Care Unit - Care Centre Officer is to respond to communication inquiries / complaints raised by payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service. The Care Centre...

  • Supervisor Customer Care – Outbound Jobs in Dubai UAE 2023

    1 week ago

    Dubai, Dubai, United Arab Emirates Aramex Full time

    Supervisor Customer Care – Outbound Jobs in Dubai UAE 2023 | Aramex CareersFor More Top Organization JobsClick HereDescription:As a Supervisor Customer Care – Outbound, you be leading the deployment and execution of the IQOS Customer Outbound/Proactive strategy to deliver a multi-channel service offering and outstanding Customer Service Centre model...

  • Customer Care Executive

    1 week ago

    Dubai, Dubai, United Arab Emirates Al Haktur IT Solutions Full time

    We are seeking a dedicated and enthusiastic Customer Care Executive to join our team at Al Haktur IT Solutions in Dubai. As a Customer Care Executive, you will be the primary point of contact for our valued customers, ensuring a positive and satisfying experience with our products and services.Responsibilities: Provide exceptional customer service by...