Technical Events Manager

4 weeks ago

Dubai, United Arab Emirates Talent Pal Full time

**Key Job Responsibilities**:
**Financial Management and Reporting**
- **Drive Results** by managing an efficient and profitable operation with a focused approach on revenue maximisation and profitability using cost control measures in accordance with the company’s standard operating procedures.
- Achieve Encore’s financial goals for the location(s) by effectively managing labour, equipment sub-rentals and other costs.
- Understand and utilise operational and financial reports and completes standard and ad hoc reports accurately and on time.
- Utilise the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
- **See the Big Picture** by completing the sales forecast at home location, ensuring they are accurate and submitted timely.
- Participate in business review presentations as needed, in collaboration with regional management.
- Review and manage location P&L and develops action plans to address deficiencies/grow the business
- Confirms venue partners process all payments to Encore in a timely basis.

**Operations Management**
- Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.
- Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
- Anticipate equipment challenges and changes in a timely and professional manner.
- Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
- **See the Big Picture** by efficiently sharing labour and equipment within the local market.
- Attend all operational venue meetings such as daily stand up meetings with venue operations staff.
- In collaboration with the Health and Safety Manager and the Area Manager, ensure that all HSE guidelines are properly implemented.
- Promote a healthy and safe working environment at all times, and provide feedback to the Health and Safety Manager on all HSE issues at the venue.

**Sales Management**
- Work with regional sales teams to create effective sales strategies to maximise revenue per-event for assigned customers including upsell and cross-sell opportunities.
- **Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.**
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through the website, venue booking system, or other sources as assigned.
- **Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.**:

- **Collaborate with vendors and other departments/divisions of the company to capture and service events.**:

- **Understand event cost structure and incorporate into solution designs according to established profitability guidelines.**
- Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- **Do the Right Thing** by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- **Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events**:

- **Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.**

**Customer Service**
- **Deliver World-Class Service** by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Position will have oversight to personnel to assist with event execution.
- Exceed the expectations and needs of internal and external customers.
- Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly.
- Monitor small to medium size events and check in on customers throughout the day.
- Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.

**Technical Ability**
- Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.
- Effectively utilises applicable company computer systems.
- Act as on-site technical expert as needed for events.
- Assist on the floor with operations as needed.

**People Development**
- **Value People** by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
- Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
- Manage the HR activities including selection, performance ma

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