Customer Service Executive

6 months ago


Dubai, United Arab Emirates IEX Recreational Playground LLC Full time

Experience
- Minimum 2 years of experience in a customer-facing role, preferably in the Entertainment/Leisure
- A passion for sports and adrenaline-based activities is highly important.

Professional and Personal Skills
- Excellent customer service skills
- Excellent communication and interpersonal skills
- Must be a people person demonstrating warmth, professionalism, and a welcoming attitude
- Ability to organize, multi-task, prioritize and work under pressure
- Ability to deal tactfully and diplomatically when dealing with a wide range of people.

Other requirements
- Highly fluent in English. Bilingual is a plus
- Available to work in shifts, on weekends & public holidays

What we offer:

- Excellent working environment
- Substantial career progression
- Market competitive salary package based on experience
- Standard benefits as per the UAE labor law.

**Job Description**:

- Position reports to Floor Supervisor
- Provide the best possible service to customers while performing all the required functions to safely operate all attractions
- Provide excellent customer service by assisting customers with issues and questions
- Daily inspection to check for any malfunctions before opening to the public
- Identify and escalate any repairs to the Floor Supervisor promptly
- Follow safety procedures all the time
- Educate customers about the policies and protocols that they need to follow during their stay at the facility
- Respond to emergency situations effectively and report any accidents to the Floor Supervisor in a timely manner
- Act as a Party Host for a special event including set-up, clean-up, entertaining customers, and meeting any additional needs as requested
- Perform any other duties as assigned by the Manager.



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