Customer Care Executive(Arabic)

5 days ago


Ras alKhaimah, United Arab Emirates VLCC Wellness International Full time

**Preferred female for this position**

Appointment Management
The Appointment Management for the respective center is a key responsibility of the CCE, details include the following:
❖ To effectively manage the appointments for the center on a daily basis
❖ To 100% adhere to the VLCC guidelines for appointment management
❖ To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner
❖ To coordinate with Center Head, Slimming & Beauty Head to plan & ensure the executions are booked proactively
❖ To ensure reminder call is made to the client a day prior to their appointments
❖ To handle conflict between Appointment Planner & Slimmer’s App appointment (if any)
Telephone Etiquette
The CCE is responsible for following the VLCC Telephone Etiquette guidelines, details as follows:
❖ To 100% adhere to the VLCC guidelines for call opening and closing
❖ To maintain a professional tone of voice that represents the VLCC brand values
❖ To answer every call within 3 rings & maintain English as our official language of communication
❖ To adhere to the right call hold & transfer standards
❖ To para-phase where required to establish understanding with customer request
❖ While transferring a call, ensure you speak to the concerned person/staff/dept head and then connect the call
❖ To summarize the call details to the satisfaction of the customer requirement
Region Middle East & Africa Department Admin
Reports to Direct Reporting - Center Head
Position
Supervised
NIL
CORE RESPONSIBILITIES:
(The responsibilities include but are not limited to the following)
CUSTOMER DELIGHT
SERVICE EXCELLENCE
Job Description - Customer Care Executive
P a g e 3 | 6
JD_CCE_VLCC
Billing Management
The CCE is responsible for the billing function for each customer who visits the center, responsibilities include following:
❖ To ensure each invoice is raised in the CLM
❖ To ensure that the invoice is 100% accurate
❖ To ensure the correct financial payment is recvd. for each invoice basis customers preference
❖ To ensure that the invoices are reconciled with the cash recvd. at the end of the day
❖ To ensure that the customer does NOT have to wait more than 5 minutes to complete the billing process
Product Sales
The CCE is responsible for the sale of VLCC / other retail products at the center, focus required is as follows:
❖ To have thorough knowledge of FAB’s (Features, Advantages & Benefits) for the retail product range
❖ To sell the retail product/s at the point of billing to each customer (per customer need analysis)
Inventory Management
The CCE is responsible for the entire inventory management, details include the following:
❖ To ensure availability of stock as per the center requirements
❖ To manage the stocks judiciously and forecast stock requirement
❖ To seek stock requirement from respective heads of Slimming, Beauty, Dermat & Laser categories
❖ To check supply invoices against purchase orders & make necessary reports on adjustments to inventories
❖ To check on damaged/expired stock and remove from stock inventory immediately
❖ To make sure all the transactions are recorded in the software
❖ To identify and highlight surplus / obsolete stock to Centre Head on periodic basis
❖ For products where expiry is due in 6 months, details must be escalated to the Centre Head separately
Resolve Customer Complaints
The CCE is the first point of contact for the center & thus is responsible for all customer complaints & grievances for the center,
along with taking ownership to resolve same in a timely fashion. Details include the following:
❖ To listen to each customer complaint / grievance with empathy
❖ To list & share the customer compliant with the center manager
❖ To maintain a positive, empathetic and professional behavior while the customer shares his grievance
❖ To acknowledge, listen and resolve customer complaints patiently & ensure resolution in a timely manner
❖ To track every customer interaction, transaction, request and report to support office for resolution immediately where the
customer compliant requires an escalation to the Centre Head / Business head
Documentation
❖ To accurately record entries during any Inquiry/followup or during sale
❖ To ensure filing of necessary documents, mail-outs & record keeping
❖ To participate in indoor outdoor duties in events as directed by Center Head

Ability to commute/relocate:

- Ras al-Khaimah: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- CCE: 1 year (preferred)

**Language**:

- Arabic (required)



  • Ras al-Khaimah, United Arab Emirates YAS Properties Full time

    Excellent organizational skills Superior written and verbal communication skills Any Nationality English & Arabic speaking Minimum One Year experience in customer care service **Salary**: AED2,000.00 - AED2,500.00 per month Ability to commute/relocate: - Ras al-Khaimah: Reliably commute or planning to relocate before starting work (required) Application...


  • Ras al-Khaimah, United Arab Emirates VLCC international UAE Slimming and Beauty Full time

    The Customer Care Executive is responsible for providing exceptional customer service, managing customer inquiries, and ensuring customer satisfaction. This role is focused on building strong relationships with customers, resolving issues in a timely and efficient manner, and supporting the overall customer experience in alignment with the company's...


  • Ras al-Khaimah, United Arab Emirates VLCC Wellness International Full time

    **Preferred female for this position** Appointment Management The Appointment Management for the respective center is a key responsibility of the CCE, details include the following: ❖ To effectively manage the appointments for the center on a daily basis ❖ To 100% adhere to the VLCC guidelines for appointment management ❖ To ensure appointments are...


  • Ras al-Khaimah, United Arab Emirates Madi International Full time

    We are seeking a dynamic and motivated **Female Outdoor Sales Representative in RAS ALKHAIMAH** to join our team at MADI International. Specializing in nail care products, we are looking for someone passionate about beauty and personal care who thrives in a fast-paced environment. As an Outdoor Sales Representative, you will be responsible for promoting and...

  • Sales Executive

    4 months ago


    Ras al-Khaimah, United Arab Emirates Auto Care Middle East LLC OPC Full time

    we are hiring a sales and marketing executive. minimum 5-year experience, must have good communication skills, ability to build customer relations, visit to customer. meet with customers virtually and sale visit to existing customers and make new customers and generate sale. Salary will negotiable on experience and sale base. Must have driving license **Job...


  • Ras al-Khaimah, United Arab Emirates Almarai Full time

    Territory Customer Executive | Ras Al Khaimah, United Arab Emirates **The Company**: An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. **About the Role**: To Deliver Food Service Sales Objectives by...


  • Ras al-Khaimah, United Arab Emirates KARGO BOX COMPANY Full time

    Customer Service Executive Reports Customer Service Manager Job Overview Customer Service Executive to manage customer queries and complaints and also be asked to process orders, modifications, and escalate complaints. To do well in this role you need to be able to remain calm in Every Situation. Responsibility of customer service representative: Provide...

  • Registered Nurse

    6 months ago


    Ras al-Khaimah, United Arab Emirates Max Care Medical Center Full time

    **Job description** **Company Description** Max Care Medical Center is based in Ras Al Khaimah, UAE and provides medical services. **Role Description** This is a full-time on-site role. The Registered Nurse will be responsible for a variety of tasks including patient care, executing physician orders, administering medication and will also be responsible...


  • Ras al-Khaimah, United Arab Emirates izil cosmetics industries LLC Full time

    We are hiring a customer service representative to manage customer queries and complaints based in RAK. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. **Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers always. - Responding promptly...

  • Registered Nurse

    7 months ago


    Ras al-Khaimah, United Arab Emirates Max Care Medical Center Full time

    **Job description** **Company Description** Max Care Medical Center is based in Ras Al Khaimah, UAE and provides medical services. We strive to be the most trusted healthcare provider and the center of excellence for a perfect patient journey. **Role Description** This is a full-time on-site role. The Registered Nurse will be responsible for a variety of...


  • Ras al-Khaimah, United Arab Emirates UHRS Full time

    **Job description** Working directly with customers who shop at the retail store, the Sales Executive, dedicated to excellent customer service, meets sales quotas by driving sales through engagement and sharing product knowledge. As with all employees, the Technical Sales Executive is responsible for ensuring professional ethics are never compromised,...


  • Al-Ayn, United Arab Emirates NMC Healthcare Full time

    To receive the patients with a pleasant smile and wish them. To attend telephone calls politely and strictly adhering to telephone manners. To see if the patient is a new patient or an old patient (Already registered). To get the information about the nature of illness and guide them to the concerned department. To give the registration forms and help...


  • Al-Ayn, United Arab Emirates NMC Healthcare Full time

    **DUTIES AND RESPONSIBILITIES**: - To receive the patients with a pleasant smile and wish them. - To attend telephone calls politely and strictly adhering to telephone manners. - To see if the patient is a new patient or an old patient (Already registered). - To get the information about the nature of illness and guide them to the concerned department. - To...


  • Ras al-Khaimah, United Arab Emirates Smile Care medical center Full time

    Knowledge in medical felid Arabic speaking Female **Job Types**: Full-time, Contract Work Remotely: - No


  • Ras al-Khaimah, United Arab Emirates Hilton Full time

    Executive Office Assistant (Arabic Speaker) An Executive Office Assistant is responsible for carrying out the daily activities of the Executive office to deliver an excellent staff experience while providing secretarial support, managing the mail, and carrying out filing. Specifically, will perform the following tasks to the highest standards: - Carry out...


  • Al-Ayn, United Arab Emirates NMC Healthcare Full time

    **DUTIES AND RESPONSIBILITIES**: - To receive the patients with a pleasant smile and wish them. - To attend telephone calls politely and strictly adhering to telephone manners. - To see if the patient is a new patient or an old patient (Already registered). - To get the information about the nature of illness and guide them to the concerned department. - To...


  • Ras al-Khaimah, United Arab Emirates Datailer Technologies Full time

    We are hiring a Customer Services Executive for a well-reputed Group of companies in Ras Al Khaimah. Highly prefer applicants with previous experience in Real Estate. Salary : AED 3,000 - 5,500 + Benefits Experience: 3- 5 years Work Location: RAS AL KHAIMAH **Responsibilities**: Providing Excellent Customer Service and appropriate solutions to...


  • Umm al-Quwain City, United Arab Emirates The Mattress Store Full time

    Job Title: Customer Care Representative (FEMALE) Company: The Mattress Store About Us: The Mattress Store is a reputed company specializing in manufacturing and selling mattresses, home furnishings, and related products. With 22 outlets across the UAE and a thriving e-commerce platform, we are committed to providing exceptional customer service and quality...


  • Al-Ayn, United Arab Emirates VLCC Wellness International Full time

    **EMIRATI NATIONALITIES ONLY** **Preferred female for this position** Appointment Management The Appointment Management for the respective center is a key responsibility of the CCE, details include the following: ❖ To effectively manage the appointments for the center on a daily basis ❖ To 100% adhere to the VLCC guidelines for appointment...


  • Al-Ayn, United Arab Emirates VLCC Wellness International Full time

    **Preferred female for this position** Appointment Management The Appointment Management for the respective center is a key responsibility of the CCE, details include the following: ❖ To effectively manage the appointments for the center on a daily basis ❖ To 100% adhere to the VLCC guidelines for appointment management ❖ To ensure appointments are...