Travel Operation Manager
2 weeks ago
**Job Role Description**
The Travel Operations Manager manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support. He/She also handles tour assignments. He/She has overall control over day-to-day operations.
He/She is service-oriented with strong multi-tasking skills. He/She guides the operations teams to address any customer feedback and vendor management issues. He/She is able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules.
**Tasks**
- Conduct training on service standards for employees.
- Develop safety and security guidelines for developed schedules.
- Ensure accurate and timely reporting of vendors' performance.
- Ensure tour operations follow regulations including visa and vaccination requirements.
- Evaluate performance of travel operations teams.
- Gather and analyze feedback for operational improvements and product development.
- Manage budgets in accordance with departmental work plans.
- Manage customer issues and disputes.
- Manage escalated contractual issues with existing vendors.
- Monitor adherence to service level standards by vendors.
- Monitor vendors' adherence to safety and health guidelines at sites.
- Propose department's budgets for management approval.
- Provide on-the-job training to staff.
- Recommend improvements to customer service experience.
- Review customer demand data to support the product and experience development department.
- Schedule tour guiding assignments based on fit and availability.
**Job Types**: Full-time, Permanent
**Salary**: AED3,000.00 - AED35,000.00 per month
COVID-19 considerations:
Ability to commute/relocate:
- Dubai International City: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Travel & Tourism: 2 years (preferred)
- Travel Coordinator: 1 year (preferred)
**Language**:
- English (preferred)
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